Dilshan Rasnayake

• Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
• Maintained safe working and guest environments, reducing injury and incident risks.
• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
• Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.

• Accomplished experience in front of house, waiting and bar work.
• Increase 100 add-on sales by 10% during time in role.
• Positively impacted customers and team members with can-do attitude.

• Tracked substitutions and informed customers of changes.
• Consistently exceeded sales targets through consultative selling.
• Provided guidance and advise in choosing ideal products to meet needs of customer.

• Delivered outstanding customer service to improve word-of-mouth recommendations.
• Performed daily opening and closing functions such as stock counting, cashing up and securing bakery premises.
• Produced and decorated high volumes of baked goods to meet daily production targets.

• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
• Completed work following safety rules for best working practices.

Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.