Dilrukshi Samarathunga
Hatfield,Hertfordshire
Summary
Experienced customer service professional focused on delivering exceptional sales support and enhancing customer satisfaction. Achieve increased sales through strong communication skills and deep understanding of customer needs.
Excel in creating positive customer interactions and fostering long-term relationships. Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
8
8
years of professional experience
Work History
Customer sales assistant
Choice Fashion Store
Hatfield, Hertfordshire
12.2023 - Current
- Enhanced customer engagement by offering product knowledge and advice.
- Managed stock level for effective store operation. Stocked wasting deduct from 30% to 10%
- Increased customer satisfaction with prompt complaint resolution.
- Assisted customers to make informed purchasing decisions.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Maintained shop floor cleanliness for inviting shopping environment.
- Collaborated with team members to meet daily sales targets.
- Built relationships with customers through friendly interaction and assistance.
Retail sales associate
Hatton National Bank
Dehiattakandiya, Sri Lanaka
01.2022 - 01.2023
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to sales targets through active promotion of products .increased sales by 20 %
- Boosted store reputation with excellent customer service skills.
- Managed stock levels for optimal store performance.
- Provided product knowledge to customers for informed purchases.
- Handled cash transactions accurately, maintaining financial integrity.
- Advised customers on product selection based on their needs.
- Established rapport with customers through attentive listening and communication.
- Collaborated with team members for efficient store operations.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Conducted inventory checks to ensure stock accuracy.
- Supported marketing initiatives by setting up promotional displays.
- Participated in staff meetings, contributing valuable insights for improvement.
Fixed Deposits & Savings Account Officer
Lanka Orix Leasing Company Ltd
, Sri Lanka
01.2017 - 01.2018
- Handled customer queries, resulting in better client relations. Managed over 50 customer calls per day.
- Prepared and presented comprehensive budget reports for strategic decision-making.
- Managed all invoicing tasks to ensure timely payments.
- Managed portfolio of accounts, maintaining high level of accuracy and attention to detail.
- Maintained positive relationships with clients through effective communication about their accounts.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Improved overall process for year-end inventory audits.
- Handled customer queries, resulting in better client relations.
- Strengthened internal control systems with regular review of financial transactions.
- Streamlined accounting procedures, improving efficiency across finance department. Improved efficiency by 15%
Public Relations Assistant /Receptionist
Lanka Orix Leasing Company Ltd
, Sri Lanka
07.2016 - 01.2017
- Streamlined internal communication processes, enhancing team efficiency.
- Arranged interviews for senior executives with top-tier publications for greater exposure.
- Managed department budget and monitored expenditures and costs to reduce overages.
- Created flyers and business cards to support marketing and promotions.
- Conducted market research to inform PR strategy development.
- Conducted market research to identify trends and opportunities for client positioning. Increased sales 15%
Education
Master of Science - Management
University of Hertfordshire
Hatfield ,United Kingdom02.2025
Bachelor of Science - Commerce
Eastern University
Sri Lanka09.2023
Skills
- Cash handling
- Customer Service
- Confident communicator
- Sales techniques
- Stock management
- Account management
- Product knowledge
Timeline
Customer sales assistant
Choice Fashion Store
12.2023 - Current
Retail sales associate
Hatton National Bank
01.2022 - 01.2023
Fixed Deposits & Savings Account Officer
Lanka Orix Leasing Company Ltd
01.2017 - 01.2018
Public Relations Assistant /Receptionist
Lanka Orix Leasing Company Ltd
07.2016 - 01.2017
Master of Science - Management
University of Hertfordshire
Bachelor of Science - Commerce
Eastern University
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