Dilraj Singh Dosanjh

One Savings Bank Group is a specialist lender and savings bank within the UK with an operational base in India. It operates through various brands like OneSavings Bank, Kent Reliance and Precise Mortgages.

Duties include:

• The Learning Business Partner role has focused on Group-wide skills development strategies, FCI regulated activity, training and competency schemes assurance.
• I deliver skills-based self-directed learning content development and procurement, responsible for supporting business areas with their individual learning plans to embed their learning culture and grow the skills and capabilities of the function.
• Strategic learning consultancy, partnering with senior leaders to shape and deliver learning strategies aligned to business outcomes. Designed and facilitated C-suite regulatory training on SM&CR, Vendor Management, Data Governance, ESG, and more.
• Driving and implementing OSB Group’s Learning and Skills Strategy, including developing functional learning plans, embedding learning culture, and closing capability gaps. Delivered onboarding and induction strategies for Operations, reducing time-to-proficiency by 25%.
• Leading skill transformation initiatives by identifying future skills needs and designing agile, digital-first interventions to ensure workforce adaptability. Developed and led the Financial Support Team’s Training & Competence (T&C) Framework, improving cross-departmental collaboration and skills visibility.
• Designing scalable and innovative learning solutions using systems and design thinking methodologies in collaboration with cross-functional stakeholders.
• Overseeing the learning backlog, participating in agile ceremonies, and ensuring effective prioritisation and resolution of blockers to accelerate delivery.
• Promoting and monitoring engagement with Group-wide learning initiatives, sharing data-driven insights, and optimising learning platforms to enhance user experience. Led the design and implementation of a comprehensive regulatory learning program, improving first-time pass rates from 44% in 2021 to 74% in 2024.
• Evaluating learning effectiveness and ROI, championing continuous improvement, and supporting DEI initiatives through inclusive learning design
• Act as LMS superuser, improving user experience by feeding back business insights to influence platform optimisation. Improved LMS processes, cutting training administration effort by 50%.
• Stay abreast of industry trends, learning technology advancements, and best practices to future-proof OSB Group’s learning strategy.

Cabot Credit Management is a European company specializing in debt purchasing and credit management services, such as contingency collections and business process outsourcing.

Duties included:

▪ Delivered training to 250+ new starters across the business, using innovative learning techniques.
▪ Led the design and rollout of the SM&CR induction program.
▪ Mentored a team of L&D Advisors and supported nine employees into first-line management roles.
▪ Built stakeholder relationships to align learning with business needs and supported the organisation’s performance framework.
▪ Managed and coached a team of 12 Customer Consultants, consistently achieving performance targets.
▪ Used data insights to drive performance and coaching interventions.
▪ Acted as the first line of regulatory defence, promoting a compliant and high-performing culture.