DILPREET KAUR
Gravesend,Kent
Summary
Accomplished professional with a strong focus on leadership and strategic planning, driving high performance through operations excellence and change transformation. Demonstrates expertise in stakeholder management and client-facing roles, leveraging analytical skills for complex problem solving and process improvement. Proven track record in budget management and cross-functional collaboration, committed to delivering results-focused solutions. Aspires to further enhance organisational success through innovative strategies and effective communication.
Overview
6
6
years of professional experience
Work History
Store manager
Co-op Food
06.2023 - 05.2025
- Streamlined operations to maximise efficiency and minimise waste.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Coached underperforming employees improving their job performance significantly.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Uphold health and safety regulations within the premises to ensure a safe shopping environment.
- Champion succession planning by empowering the team to develop and have opportunities, work collaboratively to ensure an inclusive environment.
- Plan, forecast and report on weekly sales, monthly sales and overall business performance along with business KPIs, implement action plans which are in line with the company strategy.
- Enhance revenue by working collaboratively with all departments to ensure a strong commercial plan was in place.
- Due to commitment and achievements exhibited within the company secured a promotion to current position.
- Tasked with directing operational functions working in fast-paced environments with changeable priorities, demonstrating an adaptable approach to service delivery with the ability to mitigate obstacles while achieving key deliverables, KPIs and targets.
Deputy Manager
Lidl UK
Gravesend, UK
09.2022 - 05.2023
- Examined financial data/statements and used them to improve profitability; managed costs by controlling wages, identified other unnecessary cost inefficiencies, including managing and addressing shrinkage and stock loss.
- Used initiative and business drive to consistently achieve sales targets and brand objectives, including visual merchandising, promotions and markdowns.
- Monitored P&L and costs including stock management, financial controls and compliance with statutory legislations.
- Promoted compliance to all food safety legislation and conducted due diligence.
- Directly assisted with the success and profit of the business by engaging and serving customers in a friendly and welcoming manner, demonstrated outstanding product knowledge.
- Selected to train new members of the team to promote standardisation and an environment of excellent customer service to create an unforgettable customer experience.
- Often called upon by the store manager to assist with any issues across the store.
- Managed point of sale systems, took cash and card payments and issued returns and refunds.
- Dealt with all customer enquiries and complaints in a calm and timely manner.
Customer Assistant
Lidl UK
07.2019 - 09.2022
- Demonstrated ability to communicate across all business levels and proficient at translating business/user needs information.
- Proven ability to identify areas for further development, and able to support others in the process.
- Has an analytical and problem-solving approach to work.
- Excels at prioritising flexibly to meet rapidly changing needs.
- Adept at crisis and risk management.
Education
Bachelor's degree - Computer Science
University of East London
Higher National Diploma - Computer Systems
North Kent College
Skills
- Leadership
- Strategic Planning
- Results Focused
- Change and Transformation
- Operations Excellence
- Client-Facing Experience
- Stakeholder Management
- Process Improvement
- Analytical and Data-Led
- Complex Problem Solving
- Cross-Functional Collaboration
- Budget Management
- Driving High Performance
- Communication and Interpersonal Skills
Languages
English
Italian
Punjabi
Hindi
Spanish
Timeline
Store manager
Co-op Food
06.2023 - 05.2025
Deputy Manager
Lidl UK
09.2022 - 05.2023
Customer Assistant
Lidl UK
07.2019 - 09.2022
Bachelor's degree - Computer Science
University of East London
Higher National Diploma - Computer Systems
North Kent College
Similar Profiles
Matthew TaylorMatthew Taylor
Store Manager at Co-op FoodStore Manager at Co-op Food
Awanish SinghAwanish Singh
Retail team leader at Co-op FoodRetail team leader at Co-op Food
Courtney CollenetteCourtney Collenette
Customer service assistant at Co-op FoodCustomer service assistant at Co-op Food
Olusegun OgundareOlusegun Ogundare
Security Officer at Mite Security (EDF Energy)Security Officer at Mite Security (EDF Energy)
Anca-Alexandra SanduAnca-Alexandra Sandu
Recruitment Account Manager at Staffline RecruitmentRecruitment Account Manager at Staffline Recruitment