Dilna Khan Ramla Beegom
London
Summary
Dynamic Office Administrator with over two years of experience optimizing office productivity, enhancing service quality, and ensuring seamless workflow. Expertise in MS Office and operations management is complemented by a proven track record in managing schedules, handling correspondence, and fostering a positive work environment. Strong skills in workforce development and multitasking facilitate effective collaboration with cross-functional teams to achieve operational excellence. MBA graduate adept at applying analytical skills for process improvements, recognized for adaptability in dynamic settings and a commitment to delivering reliable results through data analysis and project management.
Overview
3
3
years of professional experience
Work History
Business Analyst Intern
OESON
01.2025 - 04.2025
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
- Supported the development of user stories, ensuring alignment with overall project goals and objectives.
- Gathered and documented requirements for projects.
- Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
- Assisted in data analysis and interpretation to support business decision-making processes.
- Fostered collaborative environment, resolving conflicts and encouraging teamwork among project members.
- Optimized data access and storage to improve performance of analytics systems.
- Prepared business overview reports for clients.
Business Administrator
Instructional Design Services
02.2023 - 12.2024
- Greeted visitors and clients, handled inquiries, and directed them to appropriate departments, enhancing overall customer experience
- Managed daily office operations, including scheduling meetings, handling correspondence, and maintaining office supplies
- Oversaw the organization and maintenance of physical and digital filing systems, ensuring quick retrieval of documents
- Coordinated with vendors and service providers for office maintenance and supply orders
- Provided administrative support to managers, including calendar management, travel arrangements, and preparation of meeting materials
- Processed invoices and expense reports, ensuring accuracy and adherence to budgetary guidelines
- Handled customer inquiries and complaints with professionalism, leading to improved customer satisfaction
Assistant Manager
You Me Sushi
03.2022 - 01.2023
- Orchestrated and managed daily operational tasks to optimize team efficiency and streamline workflow.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Recorded and maintained staff records, employee payroll, and performance evaluations.
- Facilitated communication between staff, upper management, and operations manager through various channels.
- Contributed to the day-to-day operations of the facility, including scheduling and customer service duties.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Education
MBA - Project Management
University of East London
London, UK10-2024
Bachelor of Computer Applications -
Mahatma Gandhi University
Cochin, India05-2020
Skills
- Project Management
- Computer skills
- Organizational skills
- Attention to detail
- MS Office
- Problem solving
- File management
- Time management
- Multitasking
- Communication skills
- Decision-making
- Operations management
- Business administration
Timeline
Business Analyst Intern
OESON
01.2025 - 04.2025
Business Administrator
Instructional Design Services
02.2023 - 12.2024
Assistant Manager
You Me Sushi
03.2022 - 01.2023
MBA - Project Management
University of East London
Bachelor of Computer Applications -
Mahatma Gandhi University
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