Dillon Mills
Cardiff
Summary
Highly motivated professional with a strong ability to work under pressure and quickly adapt to new skills. Demonstrates exceptional accuracy and efficiency in task execution, consistently improving existing skills while following instructions meticulously. Committed to leveraging these competencies towards achieving career growth and contributing effectively to organisational success.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Admiral Insurance
Cardiff
07.2024 - 04.2026
- Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
- Handled high-volume telephone calls to address and resolve customer queries.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
- Participated in regular team meetings to discuss performance metrics, set goals, and address customer service challenges.
- Followed scripts and processes to uphold brand standards.
Store Assistant
Home Bargains Albany Road/City Link
Cardiff
06.2018 - 06.2024
- Managed stock levels on shelves, ensuring products were readily available for customers.
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on their preferences.
- Replenished items and organised displays to keep stock looking professional.
- Processed transactions at the till, handling cash and card payments efficiently.
- Coordinated with team members to maintain a tidy and safe shopping environment.
- Created visually-appealing displays to attract potential clients and drive sales.
Christmas Sales Temp
Toys R Us
Cardiff Bay
10.2017 - 01.2018
- Providing a high level of face to face customer service
- Operating tills and cash handling
- Operating click and collect services
- Stock deliveries, replenished stock and warehousing
- Completed internet orders to send to customers
- Promoting Toys R Us Gold cards
- General Housekeeping duties
Marks and Spencer's
Llanishen
01.2017 - 05.2017
- Cash Handling and working on face to face till work
- Advising customers on products and services
- Promoting weekly deals to increase sales
- Date rotating of stock and stock replenishment
- Warehouse duties
- Trolley Management
Work Experience
IKEA
Cardiff
08.2016 - 10.2016
- Providing face to face customer service
- Advising customer on products and service for their needs
- Organising stands and replenish stock
- Trolley management and supporting customers when loading their vehicles
- Adhering to company Health and safety procedures
Education
Princes Trust - Get into Retail
Princes Trust
01-2017
GCSEs - History, Welsh Baccalaureate A Levels, English Language, Literature, Maths, ICT, BTEC Science, BTEC Sport, Religious Studies
Barry Comprehensive School
01-2016
Skills
- Motivated
- Ability to work under pressure
- Ability to learn new skills
- Ability to improve on existing skills
- Ability to work quickly
- Ability to work accurately
- Ability to follow instructions
References
Available upon request
Timeline
Customer Care Representative
Admiral Insurance
07.2024 - 04.2026
Store Assistant
Home Bargains Albany Road/City Link
06.2018 - 06.2024
Christmas Sales Temp
Toys R Us
10.2017 - 01.2018
Marks and Spencer's
01.2017 - 05.2017
Work Experience
IKEA
08.2016 - 10.2016
Princes Trust - Get into Retail
Princes Trust
GCSEs - History, Welsh Baccalaureate A Levels, English Language, Literature, Maths, ICT, BTEC Science, BTEC Sport, Religious Studies
Barry Comprehensive School