Dillon Brown
St Albans
Summary
With over 12 years’ experience in lettings I have progressed from entry-level to Branch Director. I bring a strong background in lettings, compliance, property operations, and team leadership. I manage a portfolio of over 1,000 landlord and stakeholder relationships, consistently driving high occupancy and contributing to record lettings revenue in 2025.
I oversee the full lettings lifecycle, working closely with internal teams and partners to ensure properties are marketed, let efficiently minimising vacancy periods, maintained to a high standard and ensuring a smooth turnaround between tenancies.
As a confident team leader I have experience ensuring KPIs are met while mentoring and supporting their career progression and ensuring exceptional customer service delivery at all times.
I’m now looking to move into the public sector where I can develop my skills further and make a positive impact on residents experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lettings Branch Director
Kinleigh Folkard & Hayward
Finchley, London
03.2022 - Current
- Managed a portfolio of 1,000+ landlord and stakeholder relationships.
- Drove strong occupancy by minimising void periods and maintaining consistent demand, contributing to record lettings performance.
- Led the letting of new build developments from valuation stage to occupancy, limiting the void period and meeting strict deadlines.
- Oversaw the full lettings process, working closely with internal teams to ensure smooth turnaround between tenancies and a positive experience for applicants and residents.
- Led and supported a team of 5, setting clear KPIs, coaching performance, and creating a collaborative, service-focused environment.
- Maintained a strong focus on compliance and standards, ensuring properties and processes met required legal and regulatory requirements.
- Managed a range of customer interactions and queries, adapting communication style to promote an inclusive and fair experience for all clients and applicants.
- Managed budgets and assessed profit and loss data.
Lettings Assistant Manager
Kinleigh Folkard & Hayward
Finchley, London
12.2019 - 02.2022
- Exceeded lettings and revenue targets by building strong landlord and tenant relationships.
- Deputised for the Branch Manager, overseeing daily operations and team performance.
- Mentored and supported new team members, helping them develop skills and confidence.
- Generated new business by identifying opportunities and nurturing long-term relationships.
- Managed the lettings process end-to-end, ensuring a smooth and professional client experience.
Senior Lettings Negotiator
Kinleigh Folkard & Hayward
Finchley , London
04.2015 - 12.2019
- Consistently exceeded lettings and revenue targets, driving growth across high-value landlord portfolios.
- Secured and developed landlord relationships to maximise occupancy, repeat business, and portfolio profitability.
- Conducted property viewings and progressed lettings from inquiry to completion, ensuring a smooth and professional client experience.
- Mentored and developed junior negotiators to improve team sales performance and drive results.
- Delivered targeted marketing and partnership initiatives to generate new business and increase revenue
Lettings Negotiator
Barnard Marcus
Highgate , London
04.2013 - 03.2015
- Conducted property viewings and advised prospective tenants on available properties.
- Managed landlord and tenant enquiries, providing prompt and professional responses.
- Assisted with tenancy agreements, renewals, and general lettings documentation.
- Maintained accurate client and property records on the CRM system.
- Supported the lettings process from instruction to move-in, ensuring smooth handovers.
- Helped market properties online and locally to attract new tenants.
Assistant Manager & Sales Trainer
Pioneer Advertising
Old Street, London
08.2012 - 03.2013
- Coached and developed sales staff to boost performance and exceed targets.
- Supported the team in achieving sales goals through hands-on guidance.
- Managed daily operations, motivating a high-performing team.
- Implemented strategies to drive business growth and client satisfaction.
Sales and Marketing Representative
Pioneer Advertising
Old Street , London
08.2011 - 08.2012
- Generated new business and consistently met sales targets.
- Built and maintained strong client relationships to drive repeat business.
- Supported marketing campaigns and promotional initiatives.
- Delivered product presentations and demonstrations to prospective clients.
- Maintained accurate CRM records to track leads and sales progress.
Education
Level 3 National Diploma - Business
Barnet College
North London2011
Skills
- Leadership and Team Management
- Strong communication skills
- Problem-solving and informed decision-making
- Excellent organisation skills
- CRM and systems management
- Able to work in a fast paced environment
- EDI trained
- Recruitment and talent development
- Occupancy and portfolio growth
- Client relationship management
- Marketing and campaign delivery
Certification
- ARLA - Qualification
Timeline
Lettings Branch Director
Kinleigh Folkard & Hayward
03.2022 - Current
Lettings Assistant Manager
Kinleigh Folkard & Hayward
12.2019 - 02.2022
Senior Lettings Negotiator
Kinleigh Folkard & Hayward
04.2015 - 12.2019
Lettings Negotiator
Barnard Marcus
04.2013 - 03.2015
Assistant Manager & Sales Trainer
Pioneer Advertising
08.2012 - 03.2013
Sales and Marketing Representative
Pioneer Advertising
08.2011 - 08.2012
Level 3 National Diploma - Business
Barnet College