Dilli Sarma
London
Summary
To be potential resource to the organization where I can utilize all my skill and knowledge which would help the organization to grow & further enhanced my growth profile it would be my never-ending dedication to maintain the spectrum of integrity, honesty& character. Strongly committed to cost effective delivery of top quality offerings. Managed proper planning, organisation and allocation of resources. Provided teams with leadership, support and necessary tools to succeed.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work history
Client Service Manager
TricapX LLP
Guwahati
01.2020 - 05.2022
- Boosted traceability initiatives by managing client correspondence, tracking records and utilising data communications.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests with friendly, knowledgeable service and support.
- Completed documentation and logs each day, generating detailed monthly reports.
Training Associate
Adecco India
Guwahati
06.2019 - 12.2019
- Addressed enquiries and directed complaints to management.
- Participated in meetings, recorded minutes and provided detailed summary to attendees.
- Organising Training, seminars and meetings for contractors, painters and dealers of Asian paints in North east India.
Training Associate
Radiant Enterprise
Guwahati
04.2018 - 05.2019
- Participated in meetings, recorded minutes and provided detailed summary to attendees.
- Organising training and seminars for contractors, painters and dealers of Asian paints in North east India.
- Established trusting relationships with suppliers, customers and colleagues to boost rapport.
Education
Certificate of Higher Education - Science
Jawahar navodaya Vidyalaya
Darrang 04.2006 - 03.2013
Bachelor of Science - Chemistry
Biswanath College
Biswanath Chariali 04.2013 - 03.2017
Diploma in Computer application and Accounting - Computer Education
N.B.C.E
Udalguri 07.2020 - 01.2021
Skills
- MS Office expert
- Excellent time management skills
- Customer relations
- Administrative support
- Customer service
- Sales strategies
- Skilled trainer
- Leadership qualities
- Team management
- works under pressure
Languages
English
Fluent
Hindi
Fluent
Assamese
Fluent
Nepali
Fluent
Timeline
Diploma in Computer application and Accounting - Computer Education
N.B.C.E
07.2020 - 01.2021
Client Service Manager
TricapX LLP
01.2020 - 05.2022
Training Associate
Adecco India
06.2019 - 12.2019
Training Associate
Radiant Enterprise
04.2018 - 05.2019
Bachelor of Science - Chemistry
Biswanath College
04.2013 - 03.2017
Certificate of Higher Education - Science
Jawahar navodaya Vidyalaya
04.2006 - 03.2013
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