Dilli Sarma
London
Summary
To be potential resource to the organization where I can utilize all my skill and knowledge which would help the organization to grow & further enhanced my growth profile it would be my never-ending dedication to maintain the spectrum of integrity, honesty& character. Strongly committed to cost effective delivery of top quality offerings. Managed proper planning, organisation and allocation of resources. Provided teams with leadership, support and necessary tools to succeed.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work history
Client Service Manager
TricapX LLP
Guwahati
2020.01 - 2022.05
- Boosted traceability initiatives by managing client correspondence, tracking records and utilising data communications.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests with friendly, knowledgeable service and support.
- Completed documentation and logs each day, generating detailed monthly reports.
Training Associate
Adecco India
Guwahati
2019.06 - 2019.12
- Addressed enquiries and directed complaints to management.
- Participated in meetings, recorded minutes and provided detailed summary to attendees.
- Organising Training, seminars and meetings for contractors, painters and dealers of Asian paints in North east India.
Training Associate
Radiant Enterprise
Guwahati
2018.04 - 2019.05
- Participated in meetings, recorded minutes and provided detailed summary to attendees.
- Organising training and seminars for contractors, painters and dealers of Asian paints in North east India.
- Established trusting relationships with suppliers, customers and colleagues to boost rapport.
Education
Certificate of Higher Education - Science
Jawahar navodaya Vidyalaya
Darrang 2006.04 - 2013.03
Bachelor of Science - Chemistry
Biswanath College
Biswanath Chariali 2013.04 - 2017.03
Diploma in Computer application and Accounting - Computer Education
N.B.C.E
Udalguri 2020.07 - 2021.01
Skills
- MS Office expert
- Excellent time management skills
- Customer relations
- Administrative support
- Customer service
- Sales strategies
- Skilled trainer
- Leadership qualities
- Team management
- works under pressure
Languages
English
Fluent
Hindi
Fluent
Assamese
Fluent
Nepali
Fluent
Timeline
Diploma in Computer application and Accounting - Computer Education
N.B.C.E
2020.07 - 2021.01
Client Service Manager
TricapX LLP
2020.01 - 2022.05
Training Associate
Adecco India
2019.06 - 2019.12
Training Associate
Radiant Enterprise
2018.04 - 2019.05
Bachelor of Science - Chemistry
Biswanath College
2013.04 - 2017.03
Certificate of Higher Education - Science
Jawahar navodaya Vidyalaya
2006.04 - 2013.03