Dilkusha Ashok
Bedford
Summary
Energetic professional with strong organisational and communication skills, ready to excel as Pharmacy Dispenser. Proficient in customer service and inventory management, ensuring smooth pharmacy operations and customer satisfaction. Committed to contributing to patient health and well-being through accurate and timely service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy counter assistant ( part time)
Robinsons Pharmacy
07.2009 - 07.2010
- Operated till accurately, balancing end-of-day accounts effectively.
- Greeted all customers professionally, promoting a welcoming environment within the pharmacy.
- Ensured customer satisfaction by providing detailed information about drugs and their usage.
- Enhanced patient understanding of medication by explaining potential side effects.
- Maintained a clean and organised workspace to enhance overall pharmacy efficiency.
- Provided customers with over-the-counter advice for minor ailments and health issues.
- Worked closely with pharmacists to ensure correct dispensing of medication.
- Managed cash transactions at the counter efficiently, reducing waiting times for customers.
- Helped maintain orderly shelves, enhancing shop presentability.
- Checked expiry dates of medicines regularly to ensure safe dispensing.
- Kept up-to-date with latest pharmaceutical products available on the market for improved customer service.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Consulted senior pharmacy staff for additional advice on complex patient health queries.
- Increased sales of the products
Pharmacy dispenser
Jade Pharmacy (formerly Robinsons Pharmacy)
06.2010 - 06.2015
- Dispensing Medications: Prepare and dispense prescription medications under the supervision of a pharmacist.
- Prescription Processing: Accurately interpret and label prescriptions, ensuring correct dosages and instructions.
- Customer Support: Provide advice on medication use, possible side effects, and general healthcare queries (under pharmacist supervision).
- Stock Control & Ordering: Manage stock levels, order medications, and check expiry dates to prevent shortages or wastage.
- Record Keeping: Maintain accurate records of prescriptions, controlled drugs, and patient details in compliance with regulations.
- Handling Repeat Prescriptions: Process and organize repeat prescriptions for patients, ensuring timely availability of medications.
- Health & Safety Compliance: Follow legal and ethical guidelines for handling medications and confidential patient information.
- Supporting the Pharmacist: Assist in the preparation of dosette boxes (blister packs) for patients with complex medication needs.
- Maintaining Pharmacy Standards: Keep dispensing areas clean and organized to ensure a safe working environment.
- Liaising with Healthcare Professionals: Communicate with doctors, nurses, and care providers regarding prescriptions and patient needs.
Pharmacy dispenser ( part time)
Pelton Pharmacy
06.2012 - 06.2013
- Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
- Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
- Assisted in the training of junior staff members to enhance team performance.
- Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
- Provided relevant health advice to customers, promoting healthy living awareness.
- Supported patients by advising on dosage instructions and potential side effects of medications.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
- Endorsed high-volume prescription forms.
- Engaged with GPs and local practices to drive service provisions.
- Minimised wastage by tracking stock dates.
- Assist in the preparation of dosette boxes (blister packs) for patients with complex medication needs.
Customer care representative
Virgin Money
Milton Keynes
08.2024 - 01.2025
- Delivered exceptional service with timely responses to queries.
- Demonstrated empathy whilst handling challenging customer issues.
- Fostered trust and loyalty through honest communication with customers.
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
- Conducted outbound calls courteously to resolve outstanding matters.
Administrative assistant
ZS
London
11.2022 - 04.2024
- Organised client meetings, prepared agendas and took detailed minutes.
- Interacted professionally with clients providing excellent service at all times.
- Expedited document filing system with a new, organised method.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Supported accurate record-keeping with proficient data entry skills.
- Managed front desk duties to ensure smooth operation of reception area.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Contributed to team effort by accomplishing related results as needed.
- Prepare domestic and international travel logistics (itineraries, visas, etc.)
- Coordinate internal and external meetings/activities (i.e. facility reservation and set-up, hotel accommodations, catering, etc.)
TECHINCAL SUPPORT ENGINEER
McAfee
07.2018 - 11.2022
- Streamlined communication processes between IT department and end-users, promoting better understanding of technical requirements.
- Provided exceptional customer service through addressing, diagnosing and resolving technical issues.
- Established effective rapport with customers through professional handling of their queries and concerns.
- Contributed significantly to team projects by sharing insights and expertise in tech support domain.
- Resolved escalated technical issues promptly, ensuring minimal disruptions in operations.
Account manager
The Bread Factory
07.2015 - 07.2018
- Collaborated with sales team for achieving shared objectives.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Led team meetings for efficient communication and project updates.
- Negotiated contracts to secure profitable deals.
- Monitored competitor activity, staying ahead in the market competition.
- Developed new strategies with a focus on customer retention.
- Delivered presentations to potential clients, securing new business partnerships.
- Handled customer concerns and complaints to resolve issues and build loyalty.
Education
Bachelor of Science - Computer Science
University of Reading
Skills
- Patient counselling techniques
- Drug stock control
- Patient safety awareness
- Customer Service
- Payment Processing
- Order processing
- Medication labelling and dispensing
- Accuracy
- Ordering and stocking medications
- Prescription handling
Languages
FRENCH
ENGLISH
TAMIL
Affiliations
- travelling (Travelled 35 countries) singing Tamil song swimming
Certification
Pharmacy Counter assistant
Timeline
Customer care representative
Virgin Money
08.2024 - 01.2025
Administrative assistant
ZS
11.2022 - 04.2024
TECHINCAL SUPPORT ENGINEER
McAfee
07.2018 - 11.2022
Account manager
The Bread Factory
07.2015 - 07.2018
Pharmacy dispenser ( part time)
Pelton Pharmacy
06.2012 - 06.2013
Pharmacy dispenser
Jade Pharmacy (formerly Robinsons Pharmacy)
06.2010 - 06.2015
Pharmacy counter assistant ( part time)
Robinsons Pharmacy
07.2009 - 07.2010
Bachelor of Science - Computer Science
University of Reading
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