Dilip Singh

Strategy Development & Execution:

• Spearheading long-term vision for enterprise IAM and CIAM, focusing on scalability, security, compliance, and seamless integration with cloud platforms like Azure, AWS, GCP, and Ali Cloud.
• Defined and implemented IAM strategy for the bank which spans across on prem and cloud platforms aligning closely with cyber security leadership, alliance partners, and other internal stakeholders.
• Leading the creation of new IAM propositions including creation of a cloud IAM team to scale IAM from On prem to cloud and to integrate both platform seamlessly across a centralized IAM control.

Client & Alliance Relationship Management:

• Primary point of contact for alliance partners (e.g., SailPoint, CyberArk, Delinea, ForgeRock, Azure, AWS and GCP), building partnerships and driving collaboration for maximum value of the technology stack bank has implemented.
• Foster strong vendor relationships, managing high-level engagements and ensuring delivery excellence for bank.

Team Leadership & Development:

• Collaborate with IAM and cyber capability leaders on talent management, defining skills and experience requirements to grow the team and enable successful strategy execution.
• Coaching and mentoring team members, leading performance management processes and fostering an environment of professional growth.
• Lead recruitment efforts for cyber security talent, contributing to the long-term expansion of IAM services and technologies across the bank.

Service Delivery & Engagement Oversight:

• Take accountability for delivering IAM engagements, managing multiple projects including Entra, SailPoint IGA, PAM along with operations with the support of Senior Managers and Managers.
• Accountable for budgeting, forecasting, and resource allocation for IAM department, ensuring financial efficiency while aligning with business growth objectives.
• Oversee end-to-end transformation engagements, from design through execution, ensuring service quality and alignment with delivery dates.

Innovation & Practice Development:

• Shaping the future of IAM by connecting IAM solutions with broader business transformation initiatives and introducing innovative tools and methodologies.
• Actively contribute to the cyber security strategy, identifying growth opportunities and developing approaches to capitalize on emerging risk management needs.

• Lead pre-sales team for Identity and Access management opportunities across Europe managing pipeline of 50Mil+.
• Developed marketing and sales collateral, including product demonstrations, presentations, and technical documentation to support sales team in closing high-value deals.
• Trained and mentored solution architect consulting teams on CIAM and enterprise IAM solutions and best practices, ensuring consistent messaging and strong product knowledge across organization.
• Led development of key alliances and partnerships with ecosystem and technology partners, enhancing company’s position in market. (Forgerock, Okta, Microsoft, CyberArk, SailPoint, Saviynt)
• Monitored market trends, competitive landscape, and customer feedback to refine product offerings and sales strategies.
• Create differentiated solution based on clients requirements which is cost effective and scalable. Utilize in house accelerators and automation assets.
• Perform Internal effort estimation, drive solution and RFP and work with internal teams to develop robust solution which caters to client requirements.
• Led 200+ cyber security (IAM) RFP's with different clients across all domains.
• Drive new solution end to end with ownership and collaborate with sales, legal, pricing and contracting team during sales stage and work along with delivery team/operations team for successful delivery of project.
• Lead quarterly leadership meetings and represent IAM projects progress and future road map.

• Spearheaded formation of new managed service team for SailPoint, Okta, ForgeRock.
• Reduced IAM operations costs by 25% over a period of 2 years with shared service model.
• On-boarded 20 client's within a year to managed service model and increased headcount from 3 to 40+ team members.
• Led large team as part of managed services delivery for multiple clients across, Financial services. Insurance, H&PS, Retail on SailPoint, Okta, CyberArk, ForgeRock, Azure AD, AD. deployed on prem and on cloud.
• Developed key assets to improved productivity and applied automation across verticals to gain efficiencies leading to cost reduction for clients.
• Empowered staff members to contribute to continuous improvement, quality and growth of company.
• Delivered business strategy to drive revenue and operational efficiencies. Upsell and account targets
• Built and maintained loyal, long-term customer relationships through effective account management.
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.

• Led team of IAM engineers for a major bank. Providing implementation and Operations support for SailPoint, Okta and CyberArk
• Drive complex integrations as part of transformation road map for the client for 2000+ applications on IGA
• Spearheaded process improvement initiatives across various departments to optimize efficiency and cost reduction.
• Developed an onboarding factory tool in IAM, streamlining processes and reducing onboarding costs by 30%.
• Facilitated lean methodologies to identify and eliminate waste within operations
• Identifying and owning architectural and other technically based risk, escalating to programme Manager as appropriate, advising on strategies to mitigate risk

• Support Operations for a global major insurance client in Europe
• Responsible for Implementation and Support for OIM (Oracle Identity Manager) 11gr2 OAM, OVD, OID, OUD and Bi Publisher
• Provide L2 and L3 support for Oracle Identity Manager OIM 11G R2, OAM, OVD, OID, OUD, Bi Publisher and OIA
• Responsible for deployments of various codes for multiple releases of the projects
• Creating deployment documentation, Working with product vendors to track and close product bugs.
• Root Cause Analysis for the technical incidents and ensure non redundancy of such incidents
• Supporting the setup in 32 countries and over more than 400K employees
• Regularly upgrading the product with latest releases
• Work on enhancements to functionalities, Onboard new applications
• Identify recurring issues and suggest permanent fix for the same

• Provide support for over 2L Users Globally [Region US, EMEA and APAC] with a team of 30+ members
• providing technical Support for bank's Identity And Access Management tools,
• Provide a secure and authentic access to users on different HVP (High Value Payment applications) under WEBSSO (Single Sign On) and Kerberos (for PC based applications)
• Provide access rights on different level by approving the user IDs for various server & domains and modify the access rights as per the requirement of production & operations
• Coordination with various support, business and development teams in ensuring requirements are scoped correctly and providing continuous improvement plan
• Performing Monthly Inactivity to delete inactive accounts from all applications administered by the process
• Performing Weekly HR by consolidating Leavers to application database and deleting accounts as per the procedure
• Performing Bi Annual Recertification using AVESKA tool for all the applications under scope
• Response to audit queries, Ensuring Issues are managed within agreed SLA
• Supporting DR exercises,Participate and Support in BCP (Business Continuity Planning) exercises
• Providing Support during server migrations and load balancing exercises
• Generating Sign On failure (Multiple Failed Sign on tries) report and contacting users to confirm if the same was done by them
• Performing weekly quality checks by picking up random request to check procedures and strictly followed
• Ensure that all the process procedures are followed and ensure compliance to audit
• Responding to Audit queries in a timely manner

• Responsible to develop IT Security strategy.
• Manage vendor relationship on behalf of HRD ministry.
• Drive project implementation and ensure cyber security is embedded in the overall strategy
• Drive EDR and IAM implementation project across NVS