DILEEPKUMAR S P
Brighton,East S
Summary
Highly skilled IT professional with extensive knowledge of computer hardware, operating systems, and software applications. Proficient in diagnosing and resolving technical issues, including hardware, software, and network connectivity problems. Demonstrates a strong understanding of security principles to protect systems from threats. Adept at installing, configuring, and maintaining software applications. Excellent communication skills enable effective explanation of technical issues to non-technical users. Committed to providing exceptional customer service with patience and understanding. Strong analytical thinking for problem-solving and adaptability to new technologies and changing priorities. Collaborative team player with effective time management skills and keen attention to detail.
Overview
21
21
years of professional experience
12
12
years of post-secondary education
Work history
Support Worker
University Hospitals Sussex- NHS
Brighton
07.2024 - 03.2025
- Assists with patient care under the supervision of a healthcare professional
- Tasks include washing and dressing patients, serving meals, helping with mobility, and monitoring patients' conditions
Maintenance Operative
Grov park nursing home
Brighton
08.2023 - 07.2024
- Proactively deliver and maintain the desktop, telephony, and application infrastructure so that it is supported, and failures minimised
- Log, analyse, triage, and prioritise all IT Incidents, Problems and Changes received via mail
- Analyse Incident, Problem and Change data to identify the underlying problems and propose resolutions
- Troubleshoot and fix a variety of hardware issues, deskside and remotely
- Always ensure compliance with company and other relevant standards/ regulations
Supervisor – Systems (IT Department)
MalayalaManorama News Paper Company Ltd
Kottayam, India
06.2008 - 05.2023
- Manages a bigger network comprising up to 100s Customer Servers, Layer 2, Layer 3 Switches and Routers
- Designing, Troubleshooting, Monitoring Network
- Maintenance, Troubleshooting computer and its peripherals and Troubleshooting Esxi, VmWare Vspere Client
- Configuration and maintenance of Anti-Virus, Firewall and mail clients
- Printer administration and configuration in the Network
- Installation maintenance of Bio-metric devices
- Backing up and recovering the IOS, Running and Startup configuration
- Users raise tickets and we respond and attend the issues on time
- Maintaining devices like Cisco Routers, cabling, communication lines, and other communication systems
- Configured Virtual LANs and STP using Cisco 2960 switches
Tradesman (Technician) in Electronics
Saintgits College Of Engineering
Kottayam, India
09.2004 - 06.2008
- Provides individual and group instruction by means of demonstrations, sketches, explanations and visual aids
- Prepares lesson plans, determines instructional methods, and develops, administers and grades tests in theory and practice of a trade
- Designing, Troubleshooting, Monitoring Network and Maintenance, Troubleshooting computer and its peripherals
Education
DIPLOMA IN COMPUTER HARDWARE ENGINEERING - Computer Hardware Engineering
Government Polytechnic College kottayam
India 06.2000 - 03.2003
DIPLOMA IN ELECTRONICS - Electronics Engineering
Mary Matha I.T.I.
Kaduthuruthy, Kottayam 09.1997 - 07.1999
Post Graduate - M A Malayalam Literature
M G University
Kottayam, India 06.2019 - 05.2021
Graduation - B A History
M G University
Kottayam , india 06.2005 - 05.2008
Higher Secondary Education (A Level) - Economics, Commerce, politics
MG University
Kottayam , India 06.1994 - 05.1996
10th- GCSC - English, Maths, Science
SMV NSS HS SCHOOL KALLARA
Kottyam , India 06.1992 - 05.1993
Skills
- Hardware and Software Knowledge:Understanding of computer hardware (components, peripherals), operating systems (Windows, macOS, Linux), and common software applications
- Troubleshooting:Ability to diagnose and resolve technical issues, both hardware and software-related
- Networking:Basic knowledge of network protocols, hardware, and troubleshooting network connectivity problems
- Security:Understanding of basic security principles and how to protect systems from threats
- Software Installation and Configuration:Ability to install, configure, and maintain software applications
- Communication: Excellent verbal and written communication skills to effectively explain technical issues to non-technical users
Soft Skills:
- Customer Service: Ability to be patient, understanding, and helpful when interacting with users
- Problem-Solving: Analytical thinking skills to identify the root cause of problems and develop effective solutions
- Adaptability: Ability to learn new technologies and adapt to changing situations and priorities
- Teamwork: Ability to collaborate with other IT professionals and stakeholders
- Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines
- Attention to Detail: Ability to pay close attention to detail to avoid errors and ensure accuracy
Languages
English
Malayalam
Hindi
Personal Information
- Date of birth: 05/15/78
- Gender: Male
- Nationality: Indian
- Marital status: Married
Custom
I hereby declare that all the details furnished above are true to the best of my knowledge.
Timeline
Support Worker
University Hospitals Sussex- NHS
07.2024 - 03.2025
Maintenance Operative
Grov park nursing home
08.2023 - 07.2024
Post Graduate - M A Malayalam Literature
M G University
06.2019 - 05.2021
Supervisor – Systems (IT Department)
MalayalaManorama News Paper Company Ltd
06.2008 - 05.2023
Graduation - B A History
M G University
06.2005 - 05.2008
Tradesman (Technician) in Electronics
Saintgits College Of Engineering
09.2004 - 06.2008
DIPLOMA IN COMPUTER HARDWARE ENGINEERING - Computer Hardware Engineering
Government Polytechnic College kottayam
06.2000 - 03.2003
DIPLOMA IN ELECTRONICS - Electronics Engineering
Mary Matha I.T.I.
09.1997 - 07.1999
Higher Secondary Education (A Level) - Economics, Commerce, politics
MG University
06.1994 - 05.1996
10th- GCSC - English, Maths, Science
SMV NSS HS SCHOOL KALLARA
06.1992 - 05.1993
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