Dilanka Upamal
Glossop, United Kingdom
Summary
IT Support Engineer experienced in desktop/server support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers. Tedious and resourceful, always finding a quicker and more efficient way of overcoming obstacles. Highly proficient with customer service by being informative as well as catering to the terminology in a way that will best fit a customer's personal level of expertise/understanding in the subject.
Keen to find a challenging position within an ambitious company where I will be able to continue to increase my work experience & develop my abilities while making a positive contribution toward achieving the objectives of the organization.
Overview
12
12
years of professional experience
Work History
IT Support Engineer (Part Time)
Ritzmart Invesmnet Pvt Ltd
Glossop
01.2022 - Current
- Installing, configuring, and maintaining software and hardware
- components of the computer and network systems
- Manage and support LAN and WAN Network devices.
- Experience in supporting users in a Windows environment (Windows 7 to 8.1 and Windows 10 )
- Repairing and replacing damaged computer and network components.
- Setup and configuration of networking equipment including routers, switches, and firewalls.
- Computer virus and malware removal and administration.
- Systems wiring and cabling (Cat5E/6)
Technical Mate (Network & IT Support)
Ceylon Electricity Board, Thermal Complex
Colombo
05.2019 - 01.2022
- Maintain the IT networks and System support in over 6 different sites(Thermal Power Stations-Kelanitissa,Sapugaskanda, Norochchole Coal Power Plant , Uthuru Janani, Combined cycle power plant, Thermal HQ)
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Identifying, proposing, planning and configuring future IT equipment and network needs.
- ADSL & wireless routers configuration and troubleshooting the issues.
- CEB Outlook mail configuration and user issues.
- Planning and configuring of the WIFI Access point.
- Experience working with CITRIX end-user issues.
- Planning and configuring of the Network Access Storage device.
- Resolve technical issues related to network interruptions.
- Research and identify solutions to software and hardware issues
- Talk clients through a series of actions, either via phone, remotely email or chat, until they’ve solved a technical issue.
Junior Technical Mate (Network & IT Support)
Ceylon Electricity Board, Thermal Complex
Kolonnawa
05.2015 - 05.2019
- Network cabling and installation
- Fiber cabling & splicing.
- Managing supporting staff who attend to user issues.
- Troubleshooting the existing internal network and sytem
- Performs routine inspections, testing and maintenance of network equipment.
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
Junior Technical Mate (Telecommunication)
Ceylon Electricity Board
Colombo
11.2010 - 05.2015
- Installation of the VHF & UHF antenna.
- Test and evaluate systems/devices to eliminate problems and
make improvements. - Route and connect cable lines to switches, and switchboard
equipment, and distribute frames, using wire wrap. - Climb poles and ladders, use truck-mounted booms, and enter
areas like manhole cable vaults to install, maintain, or inspect
equipment. - Repair or replace faulty equipment like defective damaged
telephones, wires, switching system components, and
associated equipment.
Education
Master of Science - Cyber Security And Digital Forensics
University Of Huddersfield
United Kingdom01.2023
Bachelor of Engineering (Hons) - Computer Networking
London Metropolitan University
2020
Skills
- Network Administration
- Microsoft Office
- (2010/2013/2016/2019 /Office 365)
- Troubleshooting
- Windows Operating system
- Customer service expert
- Fast learner
- Skilled in TCP/IP and WAN
- Team player
- Documentation
- Self-Motivated/Focused
- Expert in Connect-wise
- Remote access support
- Data backup and recovery Systems
- Wireless Access Point
- Trustworthy and Responsible
- Enterprise Data Centers
- Resourceful/Problem Solver
Accomplishments
- Cisco CCNA Routing and Switching (CCNA Exploration Programme)
- Diploma in Computer Programming
- City and Guilds Telecommunication System engineering Technician Certificate
- Diploma in Network Administration
- MCTS Windows 7 configuration.
- OPSWAT Introduction to Critical Infrastructure
Protection (ICIP)
Timeline
IT Support Engineer (Part Time)
Ritzmart Invesmnet Pvt Ltd
01.2022 - Current
Technical Mate (Network & IT Support)
Ceylon Electricity Board, Thermal Complex
05.2019 - 01.2022
Junior Technical Mate (Network & IT Support)
Ceylon Electricity Board, Thermal Complex
05.2015 - 05.2019
Junior Technical Mate (Telecommunication)
Ceylon Electricity Board
11.2010 - 05.2015
Master of Science - Cyber Security And Digital Forensics
University Of Huddersfield
Bachelor of Engineering (Hons) - Computer Networking
London Metropolitan University
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