Dilan Zampangi
London
Summary
Highly Driven Bartender with hands-on experience in different venues, actively pursuing further education in Digital Design. I thrive under pressure, consistently delivering exceptional customer service. I'm a reliable and collaborative team player eager to apply my skills and passion for the hospitality industry as I pursue my degree in Digital Design.
Overview
1
1
year of professional experience
Work History
BARTENDER
ShackEvents
04.2026 - Current
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Took customer orders and prepared drinks following best practices for each type.
- Worked in an orderly manner in high-profile venues such as Wembley Stadium, Emirates Stadium, Tottenham Hotspur Stadium and London Stadium
- Assisted with stock counting, ordering and replenishing.
- Verified customer ages to ensure compliance with Challenge25 policy.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
BARTENDER
HAPSOLUTION
06.2025 - Current
- Prepared and served high volumes of wines, beers, cocktails, and soft drinks with speed and accuracy during peak hours, enhancing guest satisfaction.
- Elevated the guest experience by consistently providing friendly, attentive, and knowledgeable service, leading to repeat customers and positive feedback.
- Resolved customer concerns and dissatisfaction professionally and promptly to maintain a positive guest experience.
- Maintained a safe and responsible environment by strictly adhering to all alcohol service regulations, including ID checks and monitoring consumption.
- Maintained cleanliness, organisation, and full preparation of the bar in compliance with health and safety standards throughout shifts, ensuring a safe environment.
- Fostered a cohesive team environment by being consistently reliable and punctual, assisting colleagues during unexpected rushes or staff shortages.
Education
UNDERGRADUATE - DIGITAL DESIGN
BRUNEL UNIVERSITY
Uxbridge, HIL07-2026
A-LEVELS - OCR ICT - Distinction*, Sociology - B, History - D
ST JAMES' CATHOLIC HIGH SCHOOL SIXTH FORM
London, ENG06-2024
GCSE'S - History - 8, English Language - 6, English Literature - 6, Religious Studies - 6, French - 6, Combined Science - 5/4, Maths - 4, Business - 4
ST JAMES' CATHOLIC HIGH SCHOOL
London, ENG06-2022
Skills
- Bar operations management
- Stock management
- Beverage knowledge
- Stock rotation
- Bar equipment usage
- Health protocols
- Bar management
- Liquor knowledge
- Time management
- Team Collaboration
- Conflict Resolution
- Communication skills
- Adaptability
- Attention to detail
- Liquor knowledge
Custom
- Fitness and Health - Committed to regular gym attendance, demonstrating discipline, energy and physical stamina necessary for long shifts on your feet.
- Travel & Social Events - Actively engages in travel and attending social events with friends, indicating strong social skills, adaptability, and cultural awareness when engaging with diverse groups.
Timeline
BARTENDER
ShackEvents
04.2026 - Current
BARTENDER
HAPSOLUTION
06.2025 - Current
UNDERGRADUATE - DIGITAL DESIGN
BRUNEL UNIVERSITY
A-LEVELS - OCR ICT - Distinction*, Sociology - B, History - D
ST JAMES' CATHOLIC HIGH SCHOOL SIXTH FORM
GCSE'S - History - 8, English Language - 6, English Literature - 6, Religious Studies - 6, French - 6, Combined Science - 5/4, Maths - 4, Business - 4
ST JAMES' CATHOLIC HIGH SCHOOL