Dil Nawaz
Manchester,MAN
Summary
Experienced Security Supervisor with a strong background in managing on site teams, safeguarding corporate facilities, and ensuring full compliances with UK standards. Proven leader with a focus on risk reduction, incident response and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Security Team Lead
Johnson Controls Head Office
Manchester
08.2025 - Current
- Supervise a team of 12 on site security officers, ensuring the safety and protection of the premises, staff, visitors and critical assets at a higher profile corporate facility,
- Ensure adherence to health and safety regulations (including compliance with CDM and site specific risk assessments
- Lead Daily briefings, assign duties and manage shift schedules to maintain 24/7 site coverage ensuring consistent operational readiness.
- Monitor Access control system, CCTV operations, and visitor management inline with the SIA licensing requirement and ISO 45001 health and safety standards.
- Support senior management in risk assessments, security planning and implementation of improvement initiatives. (reporting to Johnson Controls Director of H&S)
- Conduct incident investigations and security risk assessments, contributing to a 40% reduction on site incidents over the past 12 months.
- Played a key role in achieving 100% compliance in the most recent internal security audit.
Security Operations supervisor
Securitas Uk
Manchester
07.2023 - 08.2024
- Determined, rolled out and supervised all security protocols for the organisation.
- Established clear budgets and cost controls strategies to meet objectives.
- Oversaw control room and gatehouse systems.
- Streamlined processes to improve and optimise office operations.
- Led and managed administrative staff to maintain smooth daily operations.
- Recorded incident reports with detailed accounts of occurrences.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Developed improved training methods with a focus on public safety and officer awareness.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
CUSTOMER SERVICES And Security TEAM LEADER
University Club Of Football Business (UCFB)
Manchester, Lancashire
07.2022 - 07.2023
- Liaising with onsite security teams as well as site management
- Responsible for welcoming all students and visitors to the Etihad Campus reception
- Handle all enquiries received and signposting them as appropriate
- Provide general administrative and clerical support as appropriate
- Maintaining employee and departmental directories
- Assist the logistics team with daily workarounds to ensure office supplies are fully stocked, classrooms and meeting rooms are in order and H&S risks are reported
- Liaising with relevant departments to escalate any issues that may arise and to ensure a quick resolution
- Maintain security by following stadium and UCFB security procedures; monitoring visitor logbook and issuing visitor passes.
GENERAL MANAGER
Levenshulme Bargain Store
Manchester
09.2021 - 09.2022
- Monitored and evaluated teams, identifying and targeting opportunities for improvement
- Recruited top-performing candidates to build staff retention and team performance
- Organize all store operations and allocate responsibilities to personnel
- Supervise and guide staff towards maximum performance
- Prepare and control the store's budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases and ensure they stay within budget
- Deal with complaints from customers to maintain the store's reputation
- Inspect the areas in the store and resolve any issues that might arise.
ASSISTANT STORE MANAGER
Levenshulme Bargain Store
Manchester
09.2019 - 09.2021
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g., sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best.
Customer service representative
Levenshulme Bargain Store
Manchester
04.2019 - 07.2019
- Shared informational brochures and details about policies to help guests make decisions.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Processed inbound customer calls, providing information on service or product upgrades
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Applied conflict management to stressed and concerned customers.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
Parrs Wood High School
A-Levels -
Parrswood Sixth Form
Skills
- Quality Assurance and Control
- Schedule management
- Exceptional interpersonal communication
- Logistics policies and procedures
- Excellent time management skills
- Effective workflow management
- Adherence to high customer service standards
- MS Office expert
- Training and development
Certification
- Facilities management, 1 year
- Team management, Less than 3.5 years
- Microsoft Office, 4 years
- Retail sales, 3.5 years
Custom
Dil, Nawaz, Giles street, dildilkayani61@gmail.com, https://www.linkedin.com/in/dilnawaz-b00693252, +44 7922 920293, MAN, Manchester, M12 5GE
Personal Information
Accomplishments
- Supervised team of 15 staff members at major events including The Kings' Coronation in London
- Achieved best new employee of the year award by Hays Recruitment.
Timeline
Security Team Lead
Johnson Controls Head Office
08.2025 - Current
Security Operations supervisor
Securitas Uk
07.2023 - 08.2024
CUSTOMER SERVICES And Security TEAM LEADER
University Club Of Football Business (UCFB)
07.2022 - 07.2023
GENERAL MANAGER
Levenshulme Bargain Store
09.2021 - 09.2022
ASSISTANT STORE MANAGER
Levenshulme Bargain Store
09.2019 - 09.2021
Customer service representative
Levenshulme Bargain Store
04.2019 - 07.2019
Parrs Wood High School
A-Levels -
Parrswood Sixth Form
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