Dil Nawaz
Manchester,MAN
Summary
Versatile customer service and security professional looking to take on increasing responsibility. Thrive in fast-paced environments and maintain calm in challenging situations. Offering 5 years of experience and readiness for the respective role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Supervisor (6 months contract)
Securitas Uk
07.2023 - Current
- Ensure relevant company and client Key Performance Indicator targets are met on an ongoing basis
- Work to agreed practices relating to Health and Safety and quality management
- Adherence to Internal and External audit standards and undertake quality assurance checks
- Ensure that any Operational issues both in normal working hours and outside of normal working hours are managed effectively and escalated as necessary
- Undertake out of hours responsibilities as reasonably required
- Scheduling including out of hours scheduling, covering sickness and adhoc requests.
CUSTOMER SERVICES AND SECURITY TEAM Leader Freelance
Black Star Security ltd
Manchester
02.2023 - 08.2023
- Lead a team of security officers to ensure crowd safety and management at major events in Manchester including Coldplay, Pink, The weekend, Arctic Monkeys, Park life, The ashes
- Enforcing policies and procedures
- Making a good first impression
- Communicating Clearly
- Assisting customers
- Upholding safe environment.
CUSTOMER SERVICES TEAM LEADER
University Club Of Football Business (UCFB)
Manchester
07.2022 - 07.2023
- Liaising with onsite security teams as well as site management
- Responsible for welcoming all students and visitors to the Etihad Campus reception
- Handle all enquiries received and signposting them as appropriate
- Provide general administrative and clerical support as appropriate
- Maintaining employee and departmental directories
- Assist the logistics team with daily workarounds to ensure office supplies are fully stocked, classrooms and meeting rooms are in order and H&S risks are reported
- Liaising with relevant departments to escalate any issues that may arise and to ensure a quick resolution
- Maintain security by following stadium and UCFB security procedures; monitoring visitor logbook and issuing visitor passes.
GENERAL MANAGER
Levenshulme Bargain Store
Manchester
09.2021 - 09.2022
- Monitored and evaluated teams, identifying and targeting opportunities for improvement
- Recruited top-performing candidates to build staff retention and team performance
- Organize all store operations and allocate responsibilities to personnel
- Supervise and guide staff towards maximum performance
- Prepare and control the store's budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases and ensure they stay within budget
- Deal with complaints from customers to maintain the store's reputation
- Inspect the areas in the store and resolve any issues that might arise.
ASSISTANT STORE MANAGER
Levenshulme Bargain Store
Manchester
09.2019 - 09.2021
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g., sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best.
Education
Parrs Wood High School
Parrs Wood High School
Skills
- Quality Assurance and Control
- Schedule management
- Exceptional interpersonal communication
- Logistics policies and procedures
- Excellent time management skills
- Effective workflow management
- Adherence to high customer service standards
- MS Office expert
- Training and development
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Certification
- Facilities management, 1 year
- Team management, Less than 3.5 years
- Microsoft Office, 4 years
- Retail sales, 3.5 years
Accomplishments
- Supervised team of 15 staff members at major events including The Kings' Coronation in London
- Achieved best new employee of the year award by Hays Recruitment.
Timeline
Operations Supervisor (6 months contract)
Securitas Uk
07.2023 - Current
CUSTOMER SERVICES AND SECURITY TEAM Leader Freelance
Black Star Security ltd
02.2023 - 08.2023
CUSTOMER SERVICES TEAM LEADER
University Club Of Football Business (UCFB)
07.2022 - 07.2023
GENERAL MANAGER
Levenshulme Bargain Store
09.2021 - 09.2022
ASSISTANT STORE MANAGER
Levenshulme Bargain Store
09.2019 - 09.2021
Parrs Wood High School
Parrs Wood High School
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