Dijon Pitt
London
Summary
Dynamic professional with expertise in Agile methodologies, including Scrum, Kanban, and SAFe. Demonstrates strong capabilities in project planning and coordination, risk management, and stakeholder engagement. Proven track record in team leadership and process optimisation, driving successful outcomes through strategic initiatives. Committed to leveraging skills to enhance organisational efficiency and achieve long-term career growth.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Senior Registration Authority Agent
NHS South East London ICB
London
12.2022 - Current
- Led multiple projects within the Registration Authority team, ensuring compliance with NHS governance and security standards.
- Spearheaded the automation of RA ID checking via the NHS e-learning portal, improving efficiency, accuracy, and user experience while aligning with SEL principles.
- Managed stakeholder engagement and collaborated across departments to deliver high-quality solutions that enhanced service delivery for end-users.
- Applied Agile methodologies and facilitated Scrum ceremonies to drive project progress, mitigate risks, and ensure timely delivery of objectives.
- Oversaw risk management and change control processes to maintain operational integrity during system upgrades and process transformations.
- Provided technical guidance and training to team members, fostering a culture of continuous improvement and compliance.
- Delivered measurable improvements in service quality and operational efficiency through process optimization and automation initiatives.
- Key Responsibilities & Achievements:
Senior Registration Authority Agent
NHS South East London ICB (formerly NEL CSU)
01.2016 - 01.2022
- Delivered end-to-end Registration Authority services, ensuring compliance with NHS governance and security standards across multiple organizations.
- Led strategic projects, including the automation of RA ID checking via the NHS e-learning portal, improving efficiency, accuracy, and user experience while aligning with SEL principles.
- Managed stakeholder engagement and collaborated with cross-functional teams to deliver high-quality solutions that enhanced service delivery for end-users.
- Applied Agile methodologies, facilitated Scrum ceremonies, and implemented risk management strategies to ensure timely delivery of objectives.
- Oversaw change control processes during system upgrades and organizational transitions, maintaining operational integrity and service continuity.
- Provided technical guidance and training to team members, fostering a culture of compliance and continuous improvement.
- Delivered measurable improvements in service quality and operational efficiency through process optimization and automation initiatives.
- Career Progression:
- Registration Authority Agent | 2012 – 2019
- Promoted to Senior Registration Authority Agent | 2019 – 2022
- Key Responsibilities & Achievements:
Education
Higher National Diploma (HND) - Business Management
Waltham Forest College
London03.2014
Skills
- Agile methodologies (Scrum, Kanban, SAFe)
- Project planning and coordination
- Risk management
- Stakeholder engagement
- Team leadership
- Process optimization
- Problem solving
- Agile project delivery
Certification
- PRINCE2 Foundation (2025)
- Scrum Master Certification (2025)
- Google IT Support Specialization (2024)
Timeline
Senior Registration Authority Agent
NHS South East London ICB
12.2022 - Current
Senior Registration Authority Agent
NHS South East London ICB (formerly NEL CSU)
01.2016 - 01.2022
Higher National Diploma (HND) - Business Management
Waltham Forest College