Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Activities and Interests
Starbucks reference
Timeline
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Dija Zubanova

Bath,Somerset

Summary

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing a new, challenging position. Possess a background in sales, customer service. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within a growing company. A prospective Law student at Bath Spa University.

Overview

3
3
years of professional experience

Work history

Step-up supervisor

Starbucks
Boston, Lincolnshire
09.2022 - 08.2025
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Managed drive through and cafe simultaneously hitting all targets on waiting times and sales of 3 cars under 3 minutes and 2.5k of sales per day.
  • Resolved customer complaints promptly, enhancing brand reputation.
  • Developed comprehensive understanding of company policies, resulting in efficient operations.
  • Recruited and interviewed staff, ensuring suitable fit for the organisation.

Waitress

Monkey&I
Boston, East Midlands
10.2022 - 08.2023
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Supported team by demonstrating respect and willingness to help.
  • Applied positive customer service approach to increase satisfaction levels.
  • Assisted kitchen staff with food prep, dishwashing and plating food.

Education

GCSE - Business

Boston High School
Boston
09.2018 - 06/2023

GCSE - Maths

Boston High School
Boston
09.2018 - 06/2023

GCSE - History

Boston High School
Boston
09.2018 - 06/2023

GCSE - French

Boston High School
Boston
09.2018 - 06/2023

GCSEs - Biology

Boston High School
Boston
09.2021 - 06/2023

GCSE - physics

Boston High School
Boston
09.2018 - 06/2023

GCSE - Chemistry

Boston High School
Boston
09.2018 - 06/2023

GCSE - English Literature

Boston High School
Boston
09.2018 - 06/2023

GCSE - English language

Boston High School
Boston
09.2018 - 06/2023

GCSEs - Sports science

Boston High School
Boston
09.2018 - 06/2023

A-Levels - Business

Boston High School
Boston
09.2023 - 06/2025

A-Levels - Psychology

Boston High School
Boston
09.2023 - 06/2025

A-Levels - Government&Politics

Boston High School
Boston
09.2023 - 06/2025

Skills

  • Cash handling
  • Customer Service
  • Payment Processing
  • Food preparation
  • High-volume dining
  • Multidisciplinary teamwork
  • Outstanding customer service
  • Beverage upselling
  • Courteous
  • Exceptional time management
  • Enthusiastic communicator
  • Strong communication
  • Efficient under pressure
  • Physical endurance
  • Organised and reliable
  • Upbeat, outgoing and positive

Accomplishments

  • Completed the Physical, volunteering and Skills sections of the Blue and Bronze Duke Of Edinburgh Certificates.
  • Hold First-aid training certificates
  • GCSE completion certificates
  • Air Cadet ACO Pre DofE Award Blue Badge
  • Air cadet communicator Badge
  • Air cadet Essential First aid Badge
  • Air Cadet First Class Cadet badge

Languages

English
Fluent
Lithuanian
Native
French
Intermediate

Activities and Interests

Throughout my academic career I have attended numerous extracurricular activities such as, netball and rounders at school, where I have been fortunate enough to engage in team building exercises. Furthermore, have been fortunate enough to be representing Boston high school in numerous sports competitions such as, athletics, netball, and rounders. I have a passion for sport therefore I have been attending the gym regularly for the past 4 years and regularly go on runs. Outside of school I have been a part of the air cadet organisation where I built my confidence with peers and learned how to be an organised and punctual individual. Currently, I am learning how to drive so I can possess a full UK driving license.

Starbucks reference

Subhash 

Manager at Kbeverage, Starbucks 

Swineshead Road,

Wyberton Fen,

Wyberton, Boston 

PE21 7JE

Contact: +44 7535 036053


Timeline

A-Levels - Business

Boston High School
09.2023 - 06/2025

A-Levels - Psychology

Boston High School
09.2023 - 06/2025

A-Levels - Government&Politics

Boston High School
09.2023 - 06/2025

Waitress

Monkey&I
10.2022 - 08.2023

Step-up supervisor

Starbucks
09.2022 - 08.2025

GCSEs - Biology

Boston High School
09.2021 - 06/2023

GCSE - Business

Boston High School
09.2018 - 06/2023

GCSE - Maths

Boston High School
09.2018 - 06/2023

GCSE - History

Boston High School
09.2018 - 06/2023

GCSE - French

Boston High School
09.2018 - 06/2023

GCSE - physics

Boston High School
09.2018 - 06/2023

GCSE - Chemistry

Boston High School
09.2018 - 06/2023

GCSE - English Literature

Boston High School
09.2018 - 06/2023

GCSE - English language

Boston High School
09.2018 - 06/2023

GCSEs - Sports science

Boston High School
09.2018 - 06/2023
Dija Zubanova