Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Diini Omar

London,England,

Summary

Accomplished professional with a proven track record of enhancing digital presence for over 100 micro businesses, resulting in a 20% average increase in customer acquisition. Demonstrates exceptional problem-solving and communication skills, consistently exceeding monthly engagement and client satisfaction targets through effective relationship management. Adept at collaborating with local councils and community groups to drive business support campaigns, leading to increased uptake of digital support services. Known for being calm under pressure and possessing strong active listening abilities.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Business Support Specialist

Eraloop Ltd
London, City of London
02.2024 - Current
  • Lead engagement with small and micro businesses, connecting them with tailored business support services to enhance their digital presence and operational efficiency.
  • Conduct detailed needs analyses to identify challenges and deliver actionable business solutions.
  • Build and maintain relationships with service providers, ensuring businesses receive appropriate and timely support.
  • Monitor client progress and satisfaction, using insights to continuously refine service offerings.
  • Collaborate with external stakeholders, including community groups and local agencies, to foster wider support for local businesses

Marketing Consultant

Ac Brand Marketing Ltd
Londonderry, City of London
03.2021 - 02.2024
  • Boosted brand visibility by implementing innovative digital marketing strategies.
  • Developed comprehensive marketing plans for increased customer engagement.
  • Enhanced market position with thorough competitor analysis.
  • Provided bespoke marketing consultancy services to micro businesses, focusing on digital marketing strategies and client acquisition.
  • Engaged with business owners to assess marketing needs and connect them to relevant service providers.

Digital Consultant & Web Design Lead

Freelancer
London, City of London
03.2019 - 02.2021
  • Lead engagement with small and micro businesses, connecting them with tailored business support services to enhance their digital presence and operational efficiency.
  • Conduct detailed needs analyses to identify challenges and deliver actionable business solutions.
  • Build and maintain relationships with service providers, ensuring businesses receive appropriate and timely support.
  • Monitor client progress and satisfaction, using insights to continuously refine service offerings.
  • Collaborate with external stakeholders, including community groups and local agencies, to foster wider support for local businesses.

Education

Bachelor of Science - Product Design

Middlesex University
London
09.2012 - 05.2015

Skills

  • Successfully helped over 100 micro businesses enhance their digital presence, leading to a 20% average increase in customer acquisition
  • Problem-solving
  • Consistently exceeded monthly engagement and client satisfaction targets through effective relationship management and service delivery
  • Collaborated with local councils and community groups to drive business support campaigns, resulting in increased uptake of digital support services
  • Communication skills and active listening
  • Calm under pressure

Affiliations

  • Reading business books
  • Music

Languages

Arabic
Beginner
Chinese (Mandarin)
Beginner
Somali
Upper intermediate

References

References available upon request.

Timeline

Business Support Specialist

Eraloop Ltd
02.2024 - Current

Marketing Consultant

Ac Brand Marketing Ltd
03.2021 - 02.2024

Digital Consultant & Web Design Lead

Freelancer
03.2019 - 02.2021

Bachelor of Science - Product Design

Middlesex University
09.2012 - 05.2015

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Diini Omar