VIKRANT WALIA
Leeds
Summary
Dedicated and focused IT Professional and Management Specialist with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
8
8
years of professional experience
Work History
Team/Tech Leader
Infimum Consulting
06.2019 - 12.2021
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
- Provided technical guidance and support on software development lifecycle processes such as requirements gathering, testing and deployment.
- Performed risk management assessments to identify potential risks associated with the project tasks or deliverables.
- Trained many technicians and provided technical training and floor assistance
- Independently handling customers relating to hardware and software issues
- Documenting and training team on known issues and on application knowledge Developing and implementing internal processes Leading and managing workload for the support team
- Mentoring and setting objectives and performing initial, midterm and end of year reviews Obtained a comprehensive understanding of various streams within the industry.
- Handle escalations and follow up on issues to reports Mentoring & coaching members of the team with the responsibility of creating an efficient resource pool and increasing skill sets within the team
- Managed critical production processes and teams while ensuring stability and business demand is prioritised Built and maintained effective relationships with business and technology to ensure that IT closely supports business operations
- Positive approach to managing risk and self-identifying issues from a technology standpoint Propose, review, approve and establish realistic SLAs, KPIs and ensuring tight alignment with customer expectations
- This may include training employees on how to use the software and digital devices, troubleshooting any issues that arise, and supervising IT in the organization
- Writing technical documentation and training material for the company’s computer systems
System Administrator
Infimum Consulting
12.2015 - 07.2017
- Maintained and administered various system software including Windows Server, Exchange, SQL Server.
- Monitored system performance on a daily basis and identified potential areas of improvement.
- Performed server hardware installations, maintenance, upgrades and repairs as needed.
- Provided technical support to end users for all hardware and software related issues.
- Implemented backup procedures to ensure data integrity and availability in case of emergency situations.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Team Lead
OYO Technical Support
03.2014 - 09.2014
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Analyzed data from daily reports to identify trends in operations performance metrics.
- Investigating and troubleshooting application issues Staying up-to-date on the latest computer technologies
- Proficient and experience within the IT organization, including support and management roles Troubleshooting and working with various infrastructure (network, storage, operating system, messaging) teams and development teams to quickly resolve incidents
- Ownership In addition to managerial responsibilities for the team involved with coaching, supporting, training Working knowledge of a range of diagnostics utilities.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Education
Bachelor of Technology - Information & Technology
India
Ropar (Punjab)01.2011
Skills
- General Management And Administration
- Team Supervision
- Business Consulting
- Budget Development and Administration
- Recruiting Employees
- Ms Office
- Team Training
- Quality Controls
- Leadership Training
- Systems Implementation
Employer History
- NewDay, Analyst – IT Service Desk, Leeds, UK, 01/2023, Present
- NewDay, Digital Co-ordinator, Leeds, UK, 02/2022, 01/2023
- Infimum Consulting, Team Lead, 06/2019, 12/2021
- Infimum Consulting, System Administrator, 12/2015, 07/2017
- OYO Technical Support, Team Lead, 03/2014, 09/2014
- Ratchet Infotech, Subject Matter Expert, 08/2012, 09/2013
- International Business Machines IBM, Technical Support Executive, 03/2011, 06/2012
- Dell International Services, Technical Support Executive, 08/2008, 12/2010
Accomplishments
· Won the Star of the Quarter and Star of the Segment for the Q2 FY9.
· Won the Star of the Quarter and Star of the Segment for the Q2 FY10.
· Won the Star of the Quarter for Q3 FY10.
· Won Certificate of Merit for achieving maximum number of sales in a month as associate.
· Worked as a member of the elite SSR (Senior Support Resolver) Team in Dell handling site level executive escalations.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Team/Tech Leader
Infimum Consulting
06.2019 - 12.2021
System Administrator
Infimum Consulting
12.2015 - 07.2017
Team Lead
OYO Technical Support
03.2014 - 09.2014
Bachelor of Technology - Information & Technology
India
Similar Profiles
Ramanathan VenkatramanRamanathan Venkatraman
Test Manager at GDS Consulting Ernst & Young Global Consulting ServicesTest Manager at GDS Consulting Ernst & Young Global Consulting Services
Gina M. BlissGina M. Bliss
Founder at Penn Family Pharma Consulting, LLC – Bliss Compliance ConsultingFounder at Penn Family Pharma Consulting, LLC – Bliss Compliance Consulting
PRAVEEN KUMARPRAVEEN KUMAR
Senior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and SolutionsSenior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and Solutions
Sangeetha JinkaSangeetha Jinka
QA Automation Engineer at Sky CP LtdQA Automation Engineer at Sky CP Ltd
John MillerJohn Miller
HVAC Technician at Self-employedHVAC Technician at Self-employed