Hamza Arshad
IT Support Technician
Manchester,United Kingdom
Summary
IT Support Associate with extensive experience in delivering first-line technical support and resolving hardware and software issues in Windows and Microsoft 365 environments. Proficient in utilizing Active Directory, Intune, SCCM, and ITSM systems for incident logging, categorization, and tracking through resolution. Expertise in diagnosing technical problems, escalating as necessary, and developing clear documentation and knowledge articles for future reference. Holds an MSc in Cyber Security and a BSc in Software Engineering, emphasizing customer service and meticulous attention to detail in IT operations.
Overview
2
2
years of professional experience
1
1
years of post-secondary education
3
3
Certification
Education
Master of Science - Cyber Security
Manchester Metropolitan University
09.2024 - 11.2025
Bachelor of Science - Software Engineering
University of Lahore
02.2019 - 02.2023
MSc Project: Design and Evaluation of a Low-Latency SHA3-256 FPGA Accelerator
- Designed and implemented an optimized SHA3-256 cryptographic accelerator in Verilog for the Xilinx Artix-7 FPGA.
- Achieved 161.7 MHz clock frequency, 148 ns latency, and 1.75 Gbps throughput while consuming only 3,423 LUTs and no DSP or BRAM.
- Conducted comparative benchmarking against existing Artix-7 SHA-3 implementations, demonstrating one of the highest throughput-to-area efficiencies.
- Focused on lightweight, low-latency, and resource-efficient design, suitable for embedded and IoT cryptographic applications.
Hard Skills
- Active Directory (password resets, account updates)
- Network Troubleshooting
- Patch Management and Software Updates
- Database Design
- Command Line / PowerShell Basics
- Basic Networking (DNS, DHCP, LAN/WAN, Wi-Fi issues)
- Programming (C++, Python)
- Web Application Security
- Ticket Logging & Incident Management
- Digital Forensics
- Windows & Microsoft 365 Administration
Soft Skills
- Excellent Customer Service
- Flexibility and Adaptability
- Attention to Detail
- Teamwork
- Time Management
- Problem-Solving and Critical Thinking
- Decision Making
Work history
Sales Manager
Mobilise
Manchester, United Kingdom
06.2025 - 11.2025
- Developed and implemented sales strategies to achieve company targets.
- Implemented training programmes, improving team performance levels.
- Monitored and analysed sales performance alongside market trends.
- Established strong relationships with key clients to drive loyalty.
- Identified and resolved common POS hardware and software issues.
- Fixed software errors, frozen screens, login issues, and network dropouts.
- Optimised sales methods to best engage, acquire and retain customers.
- Escalated complex problems to appropriate technical support team.
Supervisor at Fast Food Chain
Burger Stop
Sale, United Kingdom
09.2024 - 12.2024
- Served as initial contact for staff issues with POS systems, receipt printers, and Wi-Fi devices.
- Oversaw daily restaurant operations to ensure seamless service delivery.
- Supervised kitchen and front-of-house staff to maintain high productivity.
- Monitored food quality, hygiene, and safety standards rigorously.
- Resolved customer complaints promptly to enhance satisfaction.
- Tracked inventory levels and assisted in stock ordering processes.
- Reported performance metrics and operational challenges to management.
- Reduced stock wastage by 15% through careful inventory monitoring and accurate ordering.
- Recognized by management for consistent adherence to hygiene and safety standards.
Computer Operator
UR Properties
Kharian, Pakistan
10.2017 - 01.2019
- Installed operating systems, office applications, and essential software on staff computers, making sure devices were fully set up and ready to use.
- Using Microsoft Office tools(Word, Excel, PowerPoint) for daily administrative and documentation tasks.
- Managed data in databases and spreadsheets efficiently.
- Ensuring systems are protected from unauthorized access and malware threats.
- Checked network connectivity, restarted equipment when needed, and supported simple router and Wi-Fi troubleshooting.
- Logged issues and solutions clearly so problems could be monitored and resolved properly.
- Installing and updating software, patches, and operating systems as required.
- Provided friendly, patient support to colleagues and helped them navigate system features and basic IT tasks.
- Strengthened data security by implementing preventive measures against malware and unauthorized access.
- Updated and patched systems consistently, minimizing software vulnerabilities and downtime.
Certification
- CISCO Cybersecurity Essential | Certification | Nov 2023
- Google Cybersecurity | Certification | Feb 2023
- ISC2 Cyber security | Certification | June,2024
HOBBIES & INTERESTS
- Practicing Ethical Hacking & Penetration Testing (Try hack me & Hack the box).
- Staying Up to Date with the Technology Trends.
- Playing strategy games for Critical Thinking & Problem Solving Skills.
- Keeping up to date news about football.
- Going for a run.
- Exploring different places and culture.
Timeline
Sales Manager
Mobilise
06.2025 - 11.2025
Supervisor at Fast Food Chain
Burger Stop
09.2024 - 12.2024
Master of Science - Cyber Security
Manchester Metropolitan University
09.2024 - 11.2025
Bachelor of Science - Software Engineering
University of Lahore
02.2019 - 02.2023
Computer Operator
UR Properties
10.2017 - 01.2019
REFERENCES
Available on request.