DIEUDONNE MANYI OBEN
Wuppertal
Summary
Motivated professional with diverse experience in customer-facing roles. Utilises exceptional communication and problem-solving skills to resolve customer queries efficiently and maintain satisfaction. Focused on contributing to team success through effective collaboration and innovative thinking. Able to adapt easily to new systems and processes, ensuring seamless service delivery. I wil be hapy to get a call so you can have more insight into my person.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inbound Customer Representative
Einkaufsbüro Deutscher Eisenhändler (EDE)
Wuppertal
06.2024 - Current
- Manage customer inquiries and provide timely solutions to resolve 45+ tickets and calls per day.
- Working with 6 European countries and visiting member sites.
- Kept customer notes, feedback and transaction details on CRM for future sales opportunities.
- Regularly communicated with customers about order status, including delays or delivery changes.
- Utilised CRM systems to record customer interactions, orders, and personal details accurately.
- Resolved customer queries thoroughly and accurately, within required timescales.
- Creating a suitable atmosphere for potention future customers.
- Used excellent listening skills to process customer queries and complaints, offering effective solutions to maintain customer satisfaction.
Global Customer Project Management Intern
DHL Freight
Bonn
03.2023 - 04.2024
- Aiding with presentations with the help of tools like Power BI and PowerPoint
- Assisted in developing process improvements for shipment tracking and reporting systems.
- Used exceptional verbal and written communication skills to coordinate with international partners and stakeholders effectively.
- Booked and coordinated meetings and briefings, taking clear, detailed notes and circulating quickly for swift action.
- Helped senior project managers to manage schedule, timeline and milestones, maintaining organised workflow.
- Collected data and information and generated statistics and summary to gauge direction and progress of projects.
- Took direction well, interpreting instructions clearly to perform various tasks to exact specifications.
Digital Marketing Intern
SAP SE
Walldorf
02.2022 - 01.2023
- Developed and executed digital marketing campaigns across multiple platforms to enhance brand visibility.
- Project management (Adobe Experience Manager, SAP ICE)
- User Acceptance Testing (UAT)
- Content approval and Brand messaging approval
- Utilized SEO best practices to improve website traffic and search engine rankings.
- Participated in brainstorming meetings to develop new slogans, advertisements and marketing outlets for rebranding efforts.
- Provided day-to-day administrative assistance, keeping marketing records and reports up-to-date.
- Used data to build strategies for targeting specific markets and consumer demographics.
Data Migration and Content Management
E.on
Essen
07.2021 - 12.2021
- Weekly Status Reports to Content Management & Services Management
- Mitigated risks associated with data migration projects via comprehensive database validation techniques.
- Selection, Transfer, and Loading of Content Between Systems
- Development of Best Practices, Processes, and Standards for Data Migration
- Met schedule using excellent planning and coordination skills.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Enhanced working relationships by participating in team-building activities.
Education
Innovation Management Certification - Business And Managerial Economics
IBM Institute Berlin
Berlin11-2024
Bachelor of Arts - Bachelor Business Administration With Informatics
South Westfalia University of Applied Sciences
South Westfalia 09-2023
Skills
- Statistical analysis using SPSS
- Excel proficiency
- Effective stakeholder communication
- Quality control
- Exceptional customer service skills
- Project management
- Digital marketing
- Customer relationship management
- Skilled in Microsoft Office applications
- SAP GUI expertise
- Proficient in SAP ERP
- Experience with Microsoft Dynamics
- Power BI data visualization
- Effective public speaking
- Multilingual proficiency in English, French, and German
Languages
English
Proficient
C2
French
Proficient
C2
German
Advanced
C1
Certification
- CERTIFICATION IN INNOVATION MANAGEMENT
Interests
- Playing music and singing
- Reading (currently reading "A little Life" by Hanya Yanagihara)
- Taking Swimming lessons
Timeline
Inbound Customer Representative
Einkaufsbüro Deutscher Eisenhändler (EDE)
06.2024 - Current
Global Customer Project Management Intern
DHL Freight
03.2023 - 04.2024
Digital Marketing Intern
SAP SE
02.2022 - 01.2023
Data Migration and Content Management
E.on
07.2021 - 12.2021
Innovation Management Certification - Business And Managerial Economics
IBM Institute Berlin
Bachelor of Arts - Bachelor Business Administration With Informatics
South Westfalia University of Applied Sciences