Dieko Sami
London,Greater London
Summary
A final year Religion and Anthropology student expected to graduate with a First-Class honours degree from the University of Manchester, looking to secure a job in the publishing industry where I can utilise the analytic and research skills gained during my degree while simultaneously developing these skills further
Overview
4
4
years of professional experience
Work history
Team Member
Hello Oriental
Manchester, Greater Manchester
11.2022 - 03.2023
- Demonstrated excellence as a café member by quickly mastering an extensive menu of drinks, preparing boba, specialty tea, and coffee to an impeccable standard
- Served a high volume of customers independently with minimal supervision, consistently meeting or exceeding expectations for quality and speed of service.
- Proven ability to learn new skills quickly, resulting in a promotion to train new staff members within a few weeks of starting the job.
- Developed a strong understanding of customer needs and preferences, making tailored recommendations and ensuring satisfaction with every order.
- Demonstrated exceptional time management skills, often handling multiple tasks simultaneously and resolving issues quickly and effectively
- Collaborated effectively with team members to ensure smooth operations and a positive work environment.
- Maintained a clean and organised work space, adhering to strict health and safety guidelines to ensure a safe and hygienic environment for customers and staff.
- Contributed to the restaurant's success through a strong work ethic, attention to detail, and a dedication to providing exceptional customer service.
Seasonal Temp
Levi's
Manchester , Greater Manchester
12.2021 - 02.2022
- Distinguished myself as a top-performing retail associate by consistently providing exceptional customer service, resulting in increased customer retention rates and positive customer feedback
- Demonstrated a deep understanding of the products and services offered, maintaining up-to-date knowledge of all promotions and incentives to drive sales and maximise revenue
- Proactively identified sales opportunities and utilised strong communication and persuasive skills to increase sales and revenue, contributing to the success of the store
- Provided personalised service to each customer, creating positive and memorable experiences that increased customer loyalty and retention
- Maintained a clean and attractive sales environment, contributing to a welcoming and professional atmosphere that enhanced the customer experience
- Displayed a consistently positive and professional demeanour, contributing to the overall success and reputation of the store
Team Member
Planet Organic
London, Greater London
07.2019 - 11.2020
- Demonstrated responsibility for opening and closing duties, including setting up equipment, accepting deliveries, and closing down the bakery.
- Provided exceptional customer service by taking orders, advising on allergens and dietary requirements, and serving high-quality, coffee, smoothies, and juices.
- Maintained accuracy and efficiency in a fast-paced environment by managing transactions and refunds on the tills.
- Collaborated and offered support with extra tasks to meet team goals.
- Complied with Health and Safety Regulations and Guidelines, ensuring a clean and sanitised kitchen and café area.
- Maintained a pleasant and welcoming environment in line with store standards.
Customer Assistant
Picturehouse Central
Manchester, Greater Manchester
12.2019 - 09.2020
- Provided exceptional customer service by warmly greeting and engaging with guests, answering their inquiries, and directing them to their desired cinema screens and areas
- Executed a seamless and efficient admission process, demonstrating exceptional attention to detail while selling and collecting tickets, meticulously examining tickets for authenticity and enforcing age ratings.
- Maintained a high level of accuracy and efficiency while dealing with high volumes of customers.
- Monitored cinema screens for quality, temperature, lighting and guest behaviour ensuring an optimal viewing experience for all guests.
- Proactively addressed any issues that arose during screenings, resulting in minimal disruption and maximum enjoyment for guests.
- Demonstrated exceptional sales skills by assisting guests with purchases and signing them up for membership programs.
- Contributed to a visually appealing and well-stocked cinema by meticulously maintaining displays and restocking shelves.
- Assisted with ordering supplies, restocking condiments and beverages, and checking for correct delivery and charges.
Education
Bachelor of Arts - Religion and Anthropology
University of Manchester
UK /2018 - /2023
Skills
- Flexible and Adaptable
- Excellent Communication
- Attention to Detail
- Multitasking Abilities
- Writing reports
- Customer relations and communications
Timeline
Team Member
Hello Oriental
11.2022 - 03.2023
Seasonal Temp
Levi's
12.2021 - 02.2022
Customer Assistant
Picturehouse Central
12.2019 - 09.2020
Team Member
Planet Organic
07.2019 - 11.2020
Bachelor of Arts - Religion and Anthropology
University of Manchester
/2018 - /2023
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