DICKSON NELLY NKEONYE
Msc.Public Health, MBA, Bsc. Microbiology
London
Summary
Accommodating candidate possessing patience, physical stamina and knowledge of patient care techniques and protocols. Confident and poised in interactions with individuals of all levels. Adaptive and calm individual supports physicians and nurses to facilitate quality patient care.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Health Care Assistant
Barchester Healthcare
03.2022 - Current
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Human Resources Manager
Green View Consult
Lagos
06.2020 - 12.2021
- Motivated employees through special events and incentive programs.
- Liaised between multiple business divisions to improve communications.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Provided resolution to complex and confidential issues.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Discovered and resolved complex employee issues that affected management and business decisions.
Creative Director
House of Nella
Lagos
01.2016 - 01.2019
- Oversaw, guided and coached [Number] designers and art directors.
- Developed strategic communication and marketing plans.
- Oversaw full teams of writers, artists, designers and project managers.
- Orchestrated photo sessions by choosing photographers, stylists and cosmetic artists.
- Evaluated and approved image retouch work, mechanicals and art proofs to deliver quality results.
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Negotiated vendor contracts and services to meet budget requirements.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
Customer Service Supervisor
Visafone Communication Limited
Lagos
01.2011 - 12.2015
- Created, prepared and delivered reports to various departments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Resolved account issues to build rapport and relationships with clients.
Quality Assurance Technician
Guinness Nigeria
Benin
03.2009 - 03.2010
- Analyzed test data to determine performance and reliability of materials
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Performed thorough inspections of incoming materials and outgoing products.
- Addressed non-conformance issues, pausing production to correct errors.
- Analyzed quality and performance data to support operational decision-making.
Education
Master of Science - Public Health
University of Sunderland
London 01.2022 - 02.2023
MBA - Human Resources Management
Lagos State University
Lagos, Nigeria 05.2018 - 05.2020
Bachelor of Science - Microbiogy
Madonna University
River State Nigeria 05.2004 - 05.2008
Skills
Dementia and Alzheimer's knowledge
Companionship and emotional support
Strategic planning
Policies and procedures
Succession planning
Compensation and benefits
Accomplishments
- Achieved clients satisfaction through effectively helping with resolving complaints.
- Documented and resolved isssue which led to a clients claims on the company loose.
- Achieve annual target by introducing a market promotion for Communication industry to exceed product sales target.
- Supervised team of more than 50 staff members.
Timeline
Health Care Assistant
Barchester Healthcare
03.2022 - Current
Master of Science - Public Health
University of Sunderland
01.2022 - 02.2023
Human Resources Manager
Green View Consult
06.2020 - 12.2021
MBA - Human Resources Management
Lagos State University
05.2018 - 05.2020
Creative Director
House of Nella
01.2016 - 01.2019
Customer Service Supervisor
Visafone Communication Limited
01.2011 - 12.2015
Quality Assurance Technician
Guinness Nigeria
03.2009 - 03.2010
Bachelor of Science - Microbiogy
Madonna University
05.2004 - 05.2008