Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic
DICKSON NYARKO

DICKSON NYARKO

LONDON

Summary

Polite and professional candidate successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Store Supervisor

Screwfix Direct Ltd.
LONDON
04.2021 - 06.2022
  • Conducted inventory analysis to determine optimal stock levels.
  • Liaised with store manager to set up visually appealing layout for store merchandise.
  • Answered product questions and assisted customers in selection and checkout.
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.
  • Trained and oriented associates to maximize team performance.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Observed and monitored store's security cameras to reduce retail crimes.
  • Oversaw employees and store functions on daily basis.
  • Increased store revenue by 20%.
  • Oversaw preparation and distribution of promotional materials and flyers.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Streamlined processing of defective and clearance items to increase productivity by 30%.
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Coordinated merchandising displays, signage and sales enablement.
  • Entered and priced inventory to assist with efficient restocking.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Station Manager

Shell Mottingham
LONDON
01.2017 - 10.2020
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Assessed expected technical challenges and developed proactive solutions.
  • Monitored production operations for quality and compliance with standards.
  • Analyzed project-related information and made recommendations based on discoveries.
  • Interacted well with customers to build connections and nurture relationships.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored over 10 employees' day-to-day activities and made plans to rectify issues.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues £10,000.00.
  • Developed and launched loss-prevention program, reducing theft 95%.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Increased sales by £10,000.00 by establishing goals, overseeing performance and mentoring staff.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Maintained cleanliness and organization of station workspace, working closely with employees to systemize tasks.
  • Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Promoted positive customer experience through day-to-day supervision and management of station facilities.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Call Center Operative

Adenta1 Communications Center
ACCRA
02.2012 - 12.2012
  • Assisted customers by answering questions and responding to inquiries.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer requests for products, services and company information.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Approved and terminated customer contracts upon request.

Education

Railway Engineering

Newham College
London, United Kingdom
09.2022

Statistics

University of Ghana
Accra, Ghana
09.2006

Skills

  • Critical Thinking
  • Closing Procedures
  • Key Performance Indicators (KPIs)
  • Conflict Resolution Tactics
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Communications Strategies
  • Best Practices Management
  • Livechat Messaging
  • Computer Proficiency
  • Patient and Empathetic
  • Strong Telephone Etiquette

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Store Supervisor

Screwfix Direct Ltd.
04.2021 - 06.2022

Station Manager

Shell Mottingham
01.2017 - 10.2020

Call Center Operative

Adenta1 Communications Center
02.2012 - 12.2012

Railway Engineering

Newham College

Statistics

University of Ghana

Similar Profiles

CREATE PROFILE
DICKSON NYARKO