Dibyatanu Sen
Agartala
Summary
Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems.Also Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Fast-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach. Familiar with windows, linux and Android environments.
Overview
10
10
years of professional experience
Work History
Desktop Support Engineer
kaizen IT service private ltd
Agartala
04.2023 - Current
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Installed, configured and maintained computer hardware, software and peripherals.
- Attended customer service meetings to address any ongoing issues or concerns.
- Performed server patching activities using Windows Server Update Services.
- Implemented security measures such as antivirus protection to protect against malicious attacks.
- Maintained inventory of all equipment, software licenses and warranties.
- Ensured compliance with corporate policies related to data security standards.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Provided technical assistance to users in person, via phone or email.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Configured user accounts, permissions and passwords according to company policies.
- Resolved network connectivity issues for local area networks and wide area networks.
- Provided training to end-users on basic usage of computer applications.
- Participated in IT projects related to desktop support services.
- Collaborated with other teams within the organization to resolve complex incidents quickly.
- Resolved printer problems remotely or onsite as needed by users.
- Diagnosed and resolved hardware and software issues efficiently.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
- Troubleshot and resolved hardware, software, and network issues, reducing downtime.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Assisted in the deployment of new applications and systems, ensuring seamless integration.
- Implemented antivirus and malware protection tools, decreasing security incidents.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Monitored system performance and implemented optimizations, leading to an improvement in user satisfaction.
- Implemented and maintained VoIP systems, improving communication efficiency.
- Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
- Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Updated and patched systems regularly, maintaining compliance with IT security standards.
- Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
- Collected, analyzed and reported on data for use in operational planning.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Technical Education Teacher
Institute for career Advancement
Agartala
05.2014 - 05.2016
- Assessed student performance through written, oral and practical exams.
- Provided individualized instruction to meet the needs of diverse students.
- Developed and implemented lesson plans in accordance with curriculum guidelines.
- Assisted colleagues with developing instructional materials such as worksheets, quizzes, tests.
- Attended professional development workshops that focused on new trends in educational technology.
- Monitored students' progress and provided feedback on their performance.
- Encouraged critical thinking skills among students by facilitating classroom discussions.
- Collaborated with other teachers to develop innovative teaching methods.
- Instructed students on basic principles of mathematics, science, engineering, computers and communications systems as they relate to technical education courses.
- Created an effective system for tracking student attendance records and grades.
- Integrated technology into the classroom to enhance learning experiences.
- Planned and led lessons on basic computer skills, keyboard techniques and internet use.
- Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation.
- Cultivated classroom environment centered on encouraging student engagement and performance with computer science work.
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
Education
M.Tech - Electronics And Communications Engineering
Tripura University
Agartala10-2021
Bachellor of Technology - Electronics And Communications Engineering
Camellia Institute For Technology
Madhyamgram, Kolkata06-2014
Diploma in ETCE - Electronics And Telecommunication
Saroj Mohan Institute For Technology
Guptipara, West Bengal08-2010
Madhyamik -
Shishu Bihar H.S School
Agartala06-2007
Bachelor of Law - LAW
Jirania Law College
Mohanpur, JiraniaSkills
- Application installations
- Debugging
- End-user support
- IT Security Management
- Asset Management
- Technical Support
- Incident Management
- Data Security
- Hardware diagnostics
- System Administration
- Software Installation
- Patch management
- Advanced troubleshooting
- Issue Resolution
- Troubleshooting and diagnostics
- Windows Operating System
- Hardware Installation
- Troubleshooting and diagnosis
Affiliations
- Reading
- Gardening
- Swimming
- Sports
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Desktop Support Engineer
kaizen IT service private ltd
04.2023 - Current
Technical Education Teacher
Institute for career Advancement
05.2014 - 05.2016
M.Tech - Electronics And Communications Engineering
Tripura University
Bachellor of Technology - Electronics And Communications Engineering
Camellia Institute For Technology
Diploma in ETCE - Electronics And Telecommunication
Saroj Mohan Institute For Technology
Madhyamik -
Shishu Bihar H.S School
Bachelor of Law - LAW
Jirania Law College
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