Diarmid MacKenzie
Balfron,Glasgow
Summary
Dedicated and customer-focused professional with several years of experience in the service industry, known for excellent communication, problem-solving skills, and a strong work ethic. Passionate about rock climbing, and bouldering, with several years of personal climbing experience. Seeking to eventually transition into a rock climbing instructor role, combining a deep understanding of climbing techniques and safety protocols with proven ability to engage and support individuals of all skill levels. Committed to fostering a safe, inclusive, and empowering environment for climbers.
Overview
8
8
years of professional experience
Work history
Bartender waiter
The Golden Lion
Stirling
2024.04 - Current
- Increased upselling success rate by learning about various drink profiles and preferences.
- Built rapport with patrons for improved customer experience.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Delivered exceptional customer service, resulting in repeat business.
- Handled cash transactions accurately preventing discrepancies in daily takings.
Civil Engineer placement
Aecom
Glasgow
2023.06 - 2023.09
- Creating mark-up sheets pointing out mistakes that had to be corrected by CAD technicians.
- Carried out Flotation Calculations and bearing calculations on concrete structures.
- Analyzed data and used computer simulations to model and test design concepts.
- Conferred with engineering staff and other personnel to identify and resolve problems with design or implementation.
- Computed load and grade requirements, material stress factors to determine design specifications.
- Visited project sites during planning to check site conditions.
Civil Engineer placement
Aecom
Glasgow
2022.05 - 2022.06
- Provided technical documents to plan work and address concerns for on-going projects.
- Identified and resolved potential structural issues.
- Creating mark-up sheets pointing out mistakes that had to be corrected by CAD technicians.
- Designing interior layout of treatment buildings.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
Bar and Bistro assistant
Wood Leisure
Stirling, STG
2017.09 - 2022.11
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Worked well in team settings, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
Climbing Wall Instructor
Mountain Training
Edinburgh 2025.01 -
HNC - Civil engineering
Forth Valley College
2018.09 - 2019.04
Skills
- Time management and multitasking
- Knot tying and top rope setup
- High-speed service delivery
- Climbing equipment proficiency
- Restaurant software usage
- Belaying proficiency
Affiliations
- Rock Climbing (Lead, and Top rope)
- Bouldering
References
Thais Azevedo
Duty Manager
The Golden Lion
Elaine O'Brian
Duty Manager
The Golden Lion
Timeline
Climbing Wall Instructor
Mountain Training
2025.01 -
Bartender waiter
The Golden Lion
2024.04 - Current
Civil Engineer placement
Aecom
2023.06 - 2023.09
Civil Engineer placement
Aecom
2022.05 - 2022.06
HNC - Civil engineering
Forth Valley College
2018.09 - 2019.04
Bar and Bistro assistant
Wood Leisure
2017.09 - 2022.11