Dianne Tierney

• Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Coordinated with General Manager in different operational issues and promotional activities.
• Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
• Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
• Coordinated with other departments to improve overall company efficiency and effectiveness.
• Streamlined operations by implementing efficient workflow processes and procedures.
• Reported issues to higher management with great detail.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
• Train new staff members for the household.
• Ensured family satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
• Conducted routine inspections of properties to identify potential hazards and necessary repairs.
• Daily cleaning duties carried out in the home.
• Enhanced overall living environment for the family

by maintaining clean common areas, including hallways laundry rooms, and outdoor spaces.

• Maintained detailed records of all maintenance activities, allowing for efficient planning and budgeting.
• Developed strong relationships with family through respectful communication and prompt attention to their needs or concerns.
• Proactively identified opportunities for improvement in property maintenance processes, making recommendations to management for necessary changes.
• Streamlined work order process by establishing an effective system for tracking and prioritizing tasks.
• Promoted energy efficiency by upgrading to eco-friendly systems and appliances.
• Collaborated with contractors for major repairs, ensuring work was completed to high standards.
• Enhanced tenant communications regarding maintenance schedules and updates, improving overall satisfaction.
• Conducted emergency repairs to minimize damage and restore functionality, ensuring tenant comfort and safety.
• Reduced risk of pest infestations by conducting regular inspections and treatments.
• Facilitated smoother operations by organizing and maintaining inventory of tools and supplies.
• Purchase space saving and organizing personal possessions.
• Check vehicles were fueled and all fluid levels maintained and serviced on time .
• Cleaned and maintained sailing boat,rib and motor boats inside and out.
• Restocking of provisions.
• Along with any other requests that could be facilitated .

• Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
• Analyzed market trends to develop targeted promotions that increased revenue streams during peak periods.
• Streamlined reservation processes for increased efficiency and customer satisfaction.
• Improved guest satisfaction rates by implementing effective guest relations and personalized services.
• Leveraged social media platforms effectively, creating engaging content that attracted new clientele and increased brand visibility online.
• Developed strategic marketing initiatives, resulting in increased occupancy rates during low seasons.
• Coordinated events hosted at the property, ensuring seamless execution from planning through completion stages.
• Led team meetings regularly, fostering open communication and collaborative problem-solving among staff members.
• Implemented innovative solutions to address guest complaints quickly, maintaining positive relationships with customers.
• Spearheaded renovations projects as needed, overseeing contractors'' work quality while minimizing disruption to guests and operations.
• Oversaw facility maintenance efforts to maintain a clean and safe environment for guests and staff members.
• Negotiated contracts with suppliers, securing favorable terms and long-term partnerships for the business.
• Conducted regular inspections of accommodations to ensure adherence to cleanliness and safety regulations.
• Established performance metrics for employees, promoting accountability and continuous improvement within the organization.
• Managed budgets effectively, reducing operational costs without compromising on service standards.
• Implemented sustainability measures within the property, contributing to environmentally friendly practices and cost savings.
• Collaborated with local vendors to provide unique guest experiences, enhancing overall reputation in the industry.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Increased customer service ratings through personable service.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Provided services efficiently and with high level of accuracy.
• Developed and implemented strategies to optimize operational efficiency and maximize profits.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Developed and implemented marketing strategies to promote hotel services.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
• Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
• Developed and implemented booking systems and new web site ,trained staff on the new systems.
• Implemented new accounting software for all of the business operations and staff training.
• Budget predictions and forecasts for directors and other managers.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Produce customer invoices and quotes,pay suppliers and reconcile accounts,produce quarterly tax returns.
• Prepare staff wages
• Purchase parts from suppliers using purchase orders and tracking progress to employees and customers using Mechanic desk software.
• Daily use of Xerox accounting software and Dext
• Prepare end of year accounts for filing .
• Pick up cars and drop of to customers.
• Collect parts from other garages when needed .

Teach all types of First Aid at work ,Forestry First Aid,

Pediatric First Aid, Anaphylaxis shock and Automated External Defibrillation,Cardiopulmonary Resuscitation.

Adjust courses to students learning needs and requirements .

Produce quotes and invoices for courses .

Daily banking and reconciliation.

Book keeping and filing.

End of year accounts and tax filing.

Data protection compliance and procedures.