Dianne PATERSON
Taunton,Somerset
Summary
Proactive Stepping Stones Worker experienced in needs assessment and conflict resolution. Managed complex caseloads by prioritising urgent needs and upholding high documentation standards while engaging diverse communities to build trust and deliver essential support. Committed to fostering positive experiences for young people and their providers, demonstrating adaptability, strong communication skills, and a collaborative spirit.
I have previous experiences in working with Young people in residential settings and secretarial roles and sales
Overview
18
18
years of professional experience
Work History
Stepping Stones Worker
Somerset Council
03.2008 - Current
- Conduct comprehensive assessments of young persons needs to develop tailored support plans.
- Manage case loads efficiently, prioritising urgent needs to ensure timely support for young people.
- Assess new Stepping Stones Providers through individual and family visits to ensure safe environments for young people.
- Collaborating with the team around the young person and professionals to coordinate services for young people.
- Advocating for providers and young people to access community resources and services, enhancing overall quality of experience in the home.
- Delivering mediation between young persons and providers when in crisis, offering immediate support in emergency situations.
- Engage with at-risk young people through outreach programs, fostering trust and rapport to facilitate positive interactions.
- Prepare detailed reports and case notes, ensuring accurate documentation of young people and providers' interactions.
- Follow company, safety and performance requirements at all times.
- Complete all work within agreed timeframes, without assistance and to high-quality standards.
- Monitoring providers' progress closely, adjusting pathway plans to meet evolving needs.
- Raise awareness of key issues involved in working with people from diverse ethnic, cultural and socio-economic backgrounds.
Education
Bachelor of Science - Heath and Social Care
University of Portsmouth
Portsmouth01-2007
Skills
- Case management
- Crisis intervention
- Needs assessment
- Community resource advocacy
- Report writing
- Pathway development
- Team collaboration
- Conflict resolution
- Trust building
- Reliability
- Punctuality
- Flexibility
Timeline
Stepping Stones Worker
Somerset Council
03.2008 - Current
Bachelor of Science - Heath and Social Care
University of Portsmouth