Dianne Kimber

• Manage and lead the Supply Chain and Warehouse teams, overseeing full logistics and order fulfilment to ensure timely, compliant global deliveries.
• Work closely with freight forwarders and shipping lines to drive end-to-end logistics operations across air, sea, and land, with deep knowledge of Incoterms and customs compliance (import/export, including customs -controlled goods)
• Maintain ISO 9001 accreditation through procedural improvements, audits, and performance monitoring.
• Work on all internal and external NCR to ensure satisfactory resolution and maintain client satisfaction.
• Generate weekly forecast revenue and margin reports for MD and FD
• Managing KPIs to ensure operational excellence.
• Oversee contract and project management, ensuring full documentation compliance and timely reporting for key clients.
• Generate reports for finance to identify weekly order payments and identify where export loans will need to be taken to ensure order fulfilment.
• Deliver in-house training on operational procedures to support consistency and staff development
• Trained new employees regarding company policies, procedures, and standards with regards to supply chain and operational requirements
• Conducted regular team meetings to improve communication and coordination amongst staff members.
• Established strong relationships with clients through excellent customer service.

Overseeing project and order completion for key account clients in the oil and gas industry including, BP, Shell, Sonatrach and Exxon.

Worked with procurement and finance departments to identify and implement new software programme used in operations.

• Reviewed purchase orders for accuracy before submission to suppliers.
• Assisted in quality control checks, ensured adherence to standards.
• Implemented process improvements resulting in operational efficiencies.
• Oversaw documentation process ensuring all paperwork was correctly filed and accessible when needed.

Organising and checking driver paperwork, rearraging delvieries, handing customer calls and complaints.