Summary
Overview
Work history
Education
Skills
Timeline
Generic

Diane Szoma

Sheffield,South Yorkshire

Summary

I bring extensive administration experience familiarised with the Microsoft office package. I am a highly competent, motivated and enthusiastic worker with experience in working as part of a team or individually in a fast paced environment. I communicate well with colleagues and strive in being a hardworking individual who adapts easily to challenging situations and completes tasks with full dedication. In addition to using my own initiative, I possess strong skills in time management, organisation, and teamwork.

Overview

3
3
years of professional experience

Work history

Clerical Officer Temp Contract

NHS Professionals
Sheffield , South Yorkshire
03.2025 - Current
  • Prepared patient notes for multiple clinics within the Haematology department.
  • Executed administrative tasks using hospital systems, including Lorenzo, E-Whiteboard and Pinpoint.
  • Facilitated patient information distribution through scanning, photocopying, and internal post.
  • Helped prioritise urgent work, giving secretaries more time to focus on audio typing letters, by managing all backlog tasks.
  • Typed letters from dictated audio provided by consultants, to maintain accurate patient records.
  • Addressed patient queries over the phone, providing effective solutions.

Customer Service Administrator

Voneus Broadband
Sheffield , South Yorkshire
11.2024 - 03.2025
  • Managed over 50 inbound and outbound calls per day. Using Salesforce CRM to resolve sales, finance, and complaint queries.
  • Maintained accurate customer records in Excel, consistently exceeding performance targets.
  • Collaborated with Technical Team to promptly resolve issues and enhance service delivery.

Lending Support Officer 6 Month Temp Contract

Transave
Sheffield, South Yorkshire
06.2024 - 12.2024
  • Assisted clients with loan applications, ensuring all documentation was complete and accurate.
  • Provided customer service by addressing inquiries and resolving issues promptly.
  • Proficient in Microsoft Suite (Word, Excel and PowerPoint) for document preparation and data analysis.
  • Attention to detail in maintaining accurate records and documentation for compliance purposes.

Receptionist/ Administrator - Temp Contract

Humankind Charity - Likewise
Sheffield, South Yorkshire
09.2023 - 01.2024
  • Worked with SystemOne to input patient information into the database, scheduled appointments and ensuring accurate communication between nurses, recovery navigators, admin and patients.
  • Managing incoming calls from patients and staff while also completing clinical administration tasks such as discharging, registering patients or editing templates for letters to be sent out to their home address or GP referrals.
  • Maintained and organised filing systems for patient prescriptions to provide easier and quicker access to minimise waiting times and ease workflow.

Customer Service Administrator

OVO Energy - ECO
Sheffield , South Yorkshire
08.2022 - 12.2022
  • Managed customer account inquiries to deliver accurate information and resolve service complaints.
  • Utilised various communication platforms, including inbound and outbound calls, email, and web chats.
  • Identified discrepancies on accounts and implemented solutions to rectify system errors.

Education

Diploma of Higher Education - Health and Social Care

Level 3 Health and Social Care Extended Diploma
Sheffield
09.2020 - 07.2022

GCSEs -

GCSE
Sheffield

Business Management Degree - Business Management

University of Wolverhampton
Wolverhampton
10.2024 -

Skills

  • Ability to work in a team
  • Customer Service
  • Time Management
  • Communication
  • Microsoft Office
  • Work Well Under Pressure
  • Quick to learn new systems

Timeline

Clerical Officer Temp Contract

NHS Professionals
03.2025 - Current

Customer Service Administrator

Voneus Broadband
11.2024 - 03.2025

Business Management Degree - Business Management

University of Wolverhampton
10.2024 -

Lending Support Officer 6 Month Temp Contract

Transave
06.2024 - 12.2024

Receptionist/ Administrator - Temp Contract

Humankind Charity - Likewise
09.2023 - 01.2024

Customer Service Administrator

OVO Energy - ECO
08.2022 - 12.2022

Diploma of Higher Education - Health and Social Care

Level 3 Health and Social Care Extended Diploma
09.2020 - 07.2022

GCSEs -

GCSE
Diane Szoma