Diane Szoma
Sheffield,South Yorkshire
Summary
I bring extensive administration experience familiarised with the Microsoft office package. I am a highly competent, motivated and enthusiastic worker with experience in working as part of a team or individually in a fast paced environment. I communicate well with colleagues and strive in being a hardworking individual who adapts easily to challenging situations and completes tasks with full dedication. In addition to using my own initiative, I possess strong skills in time management, organisation, and teamwork.
Overview
3
3
years of professional experience
Work history
Clerical Officer Temp Contract
NHS Professionals
Sheffield , South Yorkshire
2025.03 - Current
- Prepared patient notes for multiple clinics within the Haematology department.
- Executed administrative tasks using hospital systems, including Lorenzo, E-Whiteboard and Pinpoint.
- Facilitated patient information distribution through scanning, photocopying, and internal post.
- Helped prioritise urgent work, giving secretaries more time to focus on audio typing letters, by managing all backlog tasks.
- Typed letters from dictated audio provided by consultants, to maintain accurate patient records.
- Addressed patient queries over the phone, providing effective solutions.
Customer Service Administrator
Voneus Broadband
Sheffield , South Yorkshire
2024.11 - 2025.03
- Managed over 50 inbound and outbound calls per day. Using Salesforce CRM to resolve sales, finance, and complaint queries.
- Maintained accurate customer records in Excel, consistently exceeding performance targets.
- Collaborated with Technical Team to promptly resolve issues and enhance service delivery.
Lending Support Officer 6 Month Temp Contract
Transave
Sheffield, South Yorkshire
2024.06 - 2024.12
- Assisted clients with loan applications, ensuring all documentation was complete and accurate.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Proficient in Microsoft Suite (Word, Excel and PowerPoint) for document preparation and data analysis.
- Attention to detail in maintaining accurate records and documentation for compliance purposes.
Receptionist/ Administrator - Temp Contract
Humankind Charity - Likewise
Sheffield, South Yorkshire
2023.09 - 2024.01
- Worked with SystemOne to input patient information into the database, scheduled appointments and ensuring accurate communication between nurses, recovery navigators, admin and patients.
- Managing incoming calls from patients and staff while also completing clinical administration tasks such as discharging, registering patients or editing templates for letters to be sent out to their home address or GP referrals.
- Maintained and organised filing systems for patient prescriptions to provide easier and quicker access to minimise waiting times and ease workflow.
Customer Service Administrator
OVO Energy - ECO
Sheffield , South Yorkshire
2022.08 - 2022.12
- Managed customer account inquiries to deliver accurate information and resolve service complaints.
- Utilised various communication platforms, including inbound and outbound calls, email, and web chats.
- Identified discrepancies on accounts and implemented solutions to rectify system errors.
Education
Diploma of Higher Education - Health and Social Care
Level 3 Health and Social Care Extended Diploma
Sheffield 2020.09 - 2022.07
GCSEs -
GCSE
Sheffield Business Management Degree - Business Management
University of Wolverhampton
Wolverhampton 2024.10 -
Skills
- Ability to work in a team
- Customer Service
- Time Management
- Communication
- Microsoft Office
- Work Well Under Pressure
- Quick to learn new systems
Timeline
Clerical Officer Temp Contract
NHS Professionals
2025.03 - Current
Customer Service Administrator
Voneus Broadband
2024.11 - 2025.03
Business Management Degree - Business Management
University of Wolverhampton
2024.10 -
Lending Support Officer 6 Month Temp Contract
Transave
2024.06 - 2024.12
Receptionist/ Administrator - Temp Contract
Humankind Charity - Likewise
2023.09 - 2024.01
Customer Service Administrator
OVO Energy - ECO
2022.08 - 2022.12
Diploma of Higher Education - Health and Social Care
Level 3 Health and Social Care Extended Diploma
2020.09 - 2022.07
GCSEs -
GCSE