Summary
Overview
Work history
Education
Skills
REFERENCES
Timeline
Generic

Diane Summers

Glasgow,Glasgow City

Summary

Demonstrates a strong foundation in professional communication, stakeholder engagement, and administrative and HR support functions, alongside a consistent track record of delivering high-quality customer service. Recognised for the ability to train, mentor, and support teams effectively, while maintaining excellent organisational skills and efficient time management.

Highly capable of performing under pressure, with a proactive and adaptable approach to problem-solving. Possesses strong IT literacy and confidence in utilising administrative systems to support operational efficiency. Committed to applying these competencies to contribute to organisational success and enhance overall client satisfaction.

An energetic, resilient, and driven individual, eager to gain further practical experience and committed to continuous professional development and career progression.

Overview

9
9
years of professional experience

Work history

Team Trainer

Nando’s
2023.12 - 2025.08
  • Delivered structured training programmes to new and existing team members
  • Provided coaching and feedback to support development
  • Collaborated with management on policy updates
  • Maintained high service standards in a fast-paced environment

Helpline Advisor / HR Assistant

Circle Health Group
2022.01 - 2023.11
  • Handled patient enquiries professionally and efficiently
  • Coordinated bookings with consultants
  • Supported HR onboarding, referencing, and administration

Team Member

Nando’s
2021.09 - 2021.12
  • Delivered excellent service across multiple roles
  • Worked flexibly in a fast-paced environment

Care Assistant

Bonnyholm Care Home
2021.01 - 2021.09
  • Provided person-centred care and support
  • Ensured wellbeing and dignity of residents

Trainee Practitioner

Little Me Nursery
2020.11 - 2021.01
  • Assisted in early years education and activity planning

Sales Assistant

Betfred
2019.03 - 2020.10
  • Delivered customer service and ensured compliance policies

Sales Assistant

Marks & Spencer
2018.11 - 2019.01
  • Supported customers and store operations

Makeup Artist

CUSP Hair Salon
2018.03 - 2018.10
  • Provided makeup services and supported salon duties

Office Assistant

Copestone Executive Recruitment
2016.03 - 2018.03
  • Managed CVs, references, and scheduling

Education

BA (Hons) - Business Management

Glasgow Caledonian University

HND - Administration & IT (HR Management)

Glasgow Clyde College

HNC - Administration & IT (HR)

Glasgow Clyde College

HNC - Media and Communications

City of Glasgow College
Glasgow

Skills

  • Professional communication and stakeholder engagement
  • Administrative and HR support functions
  • Customer service excellence and client care
  • Training, mentoring, and team support
  • Time management and organisational efficiency
  • Ability to perform effectively under pressure
  • Adaptability and proactive problem-solving
  • IT literacy and administrative systems

REFERENCES

Available upon request

Timeline

Team Trainer

Nando’s
2023.12 - 2025.08

Helpline Advisor / HR Assistant

Circle Health Group
2022.01 - 2023.11

Team Member

Nando’s
2021.09 - 2021.12

Care Assistant

Bonnyholm Care Home
2021.01 - 2021.09

Trainee Practitioner

Little Me Nursery
2020.11 - 2021.01

Sales Assistant

Betfred
2019.03 - 2020.10

Sales Assistant

Marks & Spencer
2018.11 - 2019.01

Makeup Artist

CUSP Hair Salon
2018.03 - 2018.10

Office Assistant

Copestone Executive Recruitment
2016.03 - 2018.03

HND - Administration & IT (HR Management)

Glasgow Clyde College

HNC - Administration & IT (HR)

Glasgow Clyde College

BA (Hons) - Business Management

Glasgow Caledonian University

HNC - Media and Communications

City of Glasgow College
Diane Summers