Diane Rule
loughborough,leicestershire
Summary
Experienced Import Coordinator with a robust background in logistics coordination and customs compliance, currently facilitating seamless import operations at British Gypsum. Demonstrates exceptional communication and problem resolution skills, ensuring accurate transaction recordkeeping and regulatory adherence. Previously held leadership roles, including Reception Team Leader and Plasterboard Recycling Leader, showcasing expertise in team management and customer service excellence. Career spans over three decades, with a strong foundation in administrative support and financial operations. Aims to leverage extensive experience to drive operational efficiency and compliance in future roles.
Overview
43
43
years of professional experience
Work History
Import Coordinator
British gypsum
loughborough
08.2022 - Current
- Facilitated processing of import documentation, ensuring accuracy and compliance with regulations.
- Coordinated logistics with suppliers, freight forwarders, and customs brokers to ensure timely delivery of goods.
- Resolved issues and delays during importation process to ensure seamless operations.
- Maintained comprehensive records of all import transactions and related documentation.
- Communicated updates on import activities to ensure alignment across internal departments.
- Managed inquiries from regulatory authorities regarding imports to ensure compliance with relevant laws and regulations.
- Ensured proper classification and valuation of imported goods for customs clearance to facilitate compliance with regulations.
Reception Team Leader
British gypsum
, leicestershire
09.2020 - 08.2022
- Managed reception area and team, providing exceptional customer service and maintaining high standards of professionalism.
- Took phone calls and responded to business general emails, managing matters including bookings, general enquiries and complaints.
- Kept front desk supplies sufficient through regular stock counts, ordering low stocks when necessary.
- Managed staff training and onboarding, training in tasks such as customer service techniques and reception best practices.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Coordinated staff schedules, arranging based on busy reception periods and contracted hours.
- Reviewed and updated reception policies and procedures, ensuring compliance with current regulations.
- Conducted regular staff meetings to discuss improvements in services and address any issues.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
Administrator Customer Service departmenter
British gypsum
loughborough, leicestershire
07.2013 - 09.2020
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Developed weekly staff rotas to ensure optimal shift coverage and operational efficiency.
- Control online holiday system to ensure seamless user experience and efficient booking processes.
- Logged sickness and absences on the online system to ensure accurate record-keeping and compliance with company policies.
- Assisted in managing hire car bookings to ensure customer satisfaction.
Coordinated with suppliers to confirm availability of vehicles.
Supported administrative tasks related to booking confirmations and changes. - Assisted in the coordination of events, ensuring alignment with client expectations.
Supported logistical arrangements, including venue booking and equipment setup.
Facilitated communication between stakeholders to streamline event planning processes.
Plasterboard Recycling Leader
British gypsum
loughborough, leicestershire
09.2005 - 05.2013
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Trained and mentored employees to maximise team performance.
- Facilitated customer orders for waste collection to ensure efficient service delivery.
- Facilitated collaboration with waste management companies to streamline waste return processes.
- Ensure accurate and timely invoicing to uphold financial integrity.
- Resolved invoice queries efficiently and processed necessary credits promptly.
Administrator
British gypsum
11.2000 - 09.2005
- Organised online filing system to ensure accurate order documentation.
- Assisted in distributing printouts and reports to relevant teams.
- Created orders from EDI system as requested.
- Produced customised plasterboard orders based on customer specifications.
Cheif clerk
London SCottish Finance
10.1989 - 11.2000
- Assisted in collating cash and payment slips.
- Handled banking cash transactions.
- Supported daily and weekly double entry balancing.
- Verified correctness of all loan agreements.
- Allocated debt slips accurately to designated areas.
- Facilitated comprehensive training for staff in their roles.
- Managed any changes to training requirements.
- Reviewed agent collection books on a 12-week basis.
- Engaged with customers directly.
- Processed payments made by customers.
Shop Assistant
Babyland
10.1982 - 04.1989
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Processed and loaded deliveries and backstock onto store shelves.
Skills
- Import documentation and compliance
- Effective communication
- Transaction recordkeeping
- Problem resolution
- Customer service
Timeline
Import Coordinator
British gypsum
08.2022 - Current
Reception Team Leader
British gypsum
09.2020 - 08.2022
Administrator Customer Service departmenter
British gypsum
07.2013 - 09.2020
Plasterboard Recycling Leader
British gypsum
09.2005 - 05.2013
Administrator
British gypsum
11.2000 - 09.2005
Cheif clerk
London SCottish Finance
10.1989 - 11.2000
Shop Assistant
Babyland
10.1982 - 04.1989