Diane Parkinson
Spalding,Lincolnshire
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
24
24
years of professional experience
Work history
Potato Buyer
Crowland Fresh Produce
Crowland, Lincolnshire
2023.10 - Current
- To maintain smooth operations, managed order discrepancies swiftly and professionally.
- Assessed potential suppliers, ensuring quality and reliability.
- Coordinated with warehouse staff; ensured correct storage of goods.
- Ensured timely delivery of products, maintaining customer satisfaction levels high.
- To reduce expenses, negotiated bulk purchase deals with suppliers.
- Monitored delivery progress and contacted clients and suppliers to minimise delivery delays.
- Assessed and resolved logistic challenges to meet delivery deadlines.
Customer support specialist
You Gardens
Market Deeping, Lincolnshire
2022.01 - 2023.10
- Delivered excellent service with timely problem resolution.
- Handled complaints effectively, resulting in increased loyalty from customers.
- Deescalated tense situations tactfully, maintaining professionalism at all times.
- Managed email correspondences efficiently, enhancing response time significantly.
- Maintained updated knowledge of product offerings to provide accurate information to customers.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Obtained feedback from customers to improve service experience.
- Completed transactions to replace or exchange defective items.
- Handled in-person, email and mailed correspondence.
- Prepared necessary forms to complete transactions.
Buyer
Greenyard Fresh
Spalding, Lincolnshire
2018.05 - 2022.01
- Maintain supplier relationships Spot purchasing outside of programmed supply
- Action Identify an overstock position sell/move
- Ensure all Due Diligence information is received from suppliers
- Lodge Claims with suppliers and make necessary reservation with air/shipping lines
- Co-ordinate surveyor visits
- To report quality issues to suppliers To produce outturn reports for consignments to support a full understanding of costs and profitability To agree and finalize claims with suppliers
- To attend meetings in conjunction with the Sourcing Manager and Technical Department
- To complete Weekly Procurement Estimates
- To produce accurate PQ1s on a Weekly basis
- To analyze and understand the Weekly Stats
- To negotiate seasonal and spot purchase prices
- To be responsible for supporting the Account / Procurement Managers in the administration of managing the account sales, supplier advance and invoice management
- To be responsible for the management and rotation of stock to ensure its best usage
- To liaise closely with our internal Operations department, product and logistic suppliers to effectively plan all product arrivals, ensure product is booked in efficiently and queries followed up in a timely manner
Sales and Sourcing Coordinator
Greenyard Fresh UK
Spalding
2002.04 - 2018.05
- Creation of Purchase orders Collate and file all relevant documentation relevant to the PO Booking all information on load board within the require time Cross check product received against ordered
- Co-ordination of stock release Releasing of stock to complete orders
- Supporting Commercial Managers
Professional
- 21 years experience in fresh produce
- Negotiating contract terms and conditions with suppliers
- Consulting with suppliers and reviewing quotations
- Achieves goals in productivity, revenues and cost savings
- Commercial contracting Proven record of managing workloads
- Supply agreement negotiations and meeting deadlines
- Procurement and supply Adaptable and motivated to succeed and operations contribute to company success.
- Supplier sourcing and liaison Being part of the Colleague Forum
Timeline
Potato Buyer
Crowland Fresh Produce
2023.10 - Current
Customer support specialist
You Gardens
2022.01 - 2023.10
Buyer
Greenyard Fresh
2018.05 - 2022.01
Sales and Sourcing Coordinator
Greenyard Fresh UK
2002.04 - 2018.05