Diane Kuhnz

• Actively participated in team meetings, enhancing service delivery strategies.
• Maintained confidentiality of sensitive information, ensuring adherence to professional ethics.
• Fostered strong patient relationships through active listening and empathy.
• Coordinated with multidisciplinary teams to facilitate seamless patient care.
• Built trust-based relationships with clients, promoting a non-judgemental environment.
• Assisted service users in accessing vital community resources.

I started as a junior and advanced to senior TACP by taking university courses at level 7 and gaining the appropriate experience in a supportive environment.

I settled on working in the CRH UTC because I found that it provided the right mix of seeing and streaming, which both build skills and resilience.

Working alongside the ED is challenging, and I had to be prepared to flex and adjust daily. This could be very challenging, but I have always enjoyed hard work and the chance to grow myself and others.

When I left, it was because I thought that I would enjoy being closer to home and that the role would be similar to what I was already providing. I enjoy my position and the staff have been really welcoming and supportive, but I find myself missing the ethos of DHU.

• Solved complex problems with effective teamwork and communication skills.
• Maintained confidentiality of sensitive information, upholding professional ethics at all times.
• Provided top-tier patient care, resulting in increased patient satisfaction.
• Ensured patients' comfort by promptly addressing their concerns.
• Improved patient relationships through active listening and empathy.
• Established and maintained working relationships with clients based on trust and non-judgement.
• Assessed clients and documented information for records and analysis.
• Collaborated with external support providers to maintain good care continuity.
• Liaised with external and internal professionals to provide holistic support.