Diane Hitchen
Lowton,Cheshire
Summary
I am a hard working independent that can work well on my own or as part of a team. I enjoy interacting with people and have excellent communication skills. I am calm under pressure and thrive in supervisor roles. I am kind and empathetic and can quickly build a good rapport with people. I am quick learner and enjoy trying my hand at new things. I have currently been out of work for many years to look after my husband when he was unwell and I have taken some time to support my daughter and her young family.
Overview
35
35
years of professional experience
6
6
years of post-secondary education
Work History
Warehouse supervisor
Diamond Comic Distributors
Runcorn
11.1990 - 06.2019
- Oversaw loading and unloading processes, ensuring safe handling of goods.
- Trained new employees, resulting in better job proficiency and productivity.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Improved warehouse layout to maximise storage space.
- Managed end-of-day clean-up operations, maintaining tidy working environment.
- Briefed team on productivity targets and process changes.
- Delegated tasks and coordinated warehouse workflow to support continuous productivity.
- Performed risk assessments regularly to ensure worker's safety at all times.
- Delivered performance appraisals to drive team productivity.
- Collaborated with other department managers for smoother interdepartmental transactions.
- Enhanced picking and packing output through targeted team coaching and feedback.
- Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
- Organised briefing for night shift staff to follow instructions.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Warehouse Operative
Enterprise Music
Leigh, Wigan
01.1986 - 11.1990
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Packed orders for timely dispatch to customers and retail outlets.
- Maintained clean, safe and orderly warehouse space.
- Completed work following safety rules for best working practices.
- Carried out routine operating tests to check for malfunctions and arrange for maintenance.
- Coated surfaces with protective finishes for durability and scratch resistance.
- Prepared and cleaned metal for electroplating, enamelling and galvanising.
- Performed a range of tests on samples after every batch run; this played a crucial role in determining whether adjustments were necessary before starting a new cycle.
- Aided in training new staff on the nuances of operating an electroplating machine, improving team efficiency levels.
Canteen supervisor
Volex Pencon
Leigh, Wigan
03.1984 - 11.1985
- Worked fast and accurately to meet customer needs and service goals.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Handled customer complaints using quick decision-making to resolve issues.
- Assessed food quality before serving customers to meet high-quality standards.
- Used fryers , grills, and microwaves while following safety guidelines.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Greeted incoming customers, offered menu information and documented orders.
- Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
- Ran weekly checks on kitchen equipment-upheld safety standards throughout the canteen.
- Improved canteen efficiency by implementing comprehensive staff schedules and duty rosters.
Education
NVQ Level 2 - General Cooking and Hospitality
Catering Collage
Liverpool 09.1982 - 07.1984
GCSEs - Maths, English, Science, Art, Food Technology
St Augustine Of Canterbury Catholic High School
Liverpool 09.1976 - 06.1980
Skills
- Positive attitude
- Attention to Detail
- Strong communication
- Effective communication
- Team leadership and motivation
- Packing and picking
- Self-motivation
- Staff supervision
- Customer engagement
- Customer service orientation
- Health and Safety Enforcement
- Quality Assurance
- Open communication
- Time-management
- Relationship-building
Affiliations
- Golf
- Football
- Foreign holidays
- Baking and Cooking
- Walking my dog Bella and being outdoors.
- Spending time with my family and friends.
References
References available upon request.
Timeline
Warehouse supervisor
Diamond Comic Distributors
11.1990 - 06.2019
Warehouse Operative
Enterprise Music
01.1986 - 11.1990
Canteen supervisor
Volex Pencon
03.1984 - 11.1985
NVQ Level 2 - General Cooking and Hospitality
Catering Collage
09.1982 - 07.1984
GCSEs - Maths, English, Science, Art, Food Technology
St Augustine Of Canterbury Catholic High School
09.1976 - 06.1980
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