Diane Harrison
Worthing,West Sussex
Summary
Accomplished logistics professional with extensive expertise in fleet management and vehicle safety compliance. Demonstrates strong negotiation capabilities and proficiency in route planning, logistical problem resolution, and delivery driver management. Skilled in hazardous materials handling training and adept at using the Microsoft Office suite for daily delivery reporting and driver performance monitoring. Holds a full driving licence including class C1, with a proven track record in logistics coordination and training and development. Committed to optimising delivery operations while ensuring safety standards are met.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Facilities Co-Ordinator
Sussex and Surrey Police
Worthing, West Sussex
06.2024 - 07.2025
- Oversee facilities management, ensuring health and safety compliance, maintenance, repairs.
- Manage contractor relationships, database administration.
- Organised equipment repairs promptly, minimising downtime at workplace.
- Assisted in the procurement of office supplies, reducing costs by 15%.
- Assisted in space planning for efficient use of premises, facilitating smooth operations.
- Assessed need for renovations or upgrades, proposed solutions accordingly.
- Streamlined communication between departments regarding facilities concerns, promoting swift resolution of issues.
- Conducted regular building inspections for early detection of potential issues.
Delivery Office Manager
Royal Mail Group
Rottingdean, Brighton and Hove
01.2020 - 06.2024
- Managed daily operations, including staff supervision, Health & safety compliance, customer service.
- Implemented efficiency improvements, maintained positive relationships with staff and union representatives.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Implemented new filing systems, improving data retrieval efficiency.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Improved office efficiency 15% by streamlining administrative procedures.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
Annual Leave Cover Manager
Brighton Delivery Office and other South East units
Brighton, Brighton and Hove
10.2017 - 12.2019
- Covered line management and office management duties across multiple units.
- Ensured smooth operations during peak periods and staff absences.
- Fostered a positive work environment with regular team-building activities.
- Facilitated staff training, resulting in better customer service.
- Monitored health and safety measures for guaranteed compliance.
Postwoman
Royal Mail Delivery Office, Worthing
Worthing, West Sussex
10.2014 - 10.2017
- Worked as part of a team to sort and deliver mail to over 600 delivery points a day whilst providing excellent customer service.
- Demonstrated flexibility and organizational skills within a dynamic work environment.
- Balanced heavy loads safely to prevent accidents or injury on route.
- Kept up-to-date records of deliveries, ensuring accurate tracking information.
- Safeguarded mail bags from theft or damage, enhancing security measures.
- Managed daily workload effectively, ensuring all deliveries were completed within allotted timeframes.
Education
GCSE English - English
Northbrook College
Worthing, West Sussex 09.2009 - 07.2010
GCSE Maths - Maths
Northbrook College
Worthing, West Sussex 09.2009 - 07.2010
BSc in Medical Illustration - Medical Illustration
Institute of Medical Illustrators
Glasgow, Glasgow City 01.1994 - 01.2000
A-Level Human Biology - Human Biology
Suffolk College
Ipswich, Suffolk 09.1995 - 07.1996
GCSE Human Biology - Human Biology
Suffolk College
Ipswich, Suffolk 09.1994 - 07.1995
BTEC in Design and Photography - Design and Photography
Norfolk College of Arts and Technology
Kings Lynn, Norfolk 09.1990 - 07.1992
Skills
- Fleet management expertise
- Vehicle safety compliance
- Hazardous materials handling training
- Microsoft office suite literacy
- Strong negotiation capabilities
- Full driving license inc class D1
- Logistical problem resolution
- Route planning proficiency
- Delivery monitoring
- Driver debriefing
- Route planning
- Driver performance monitoring
- Daily delivery reporting
- Delivery driver management
- Logistics coordination
- Training and Development
Accomplishments
Achieved 2nd in sector KPI compliance with Royal Mail.
Nominated for Chief Constable's annual award 2025.
Certification
Highway Code Assessment – The College of Policing
Driving Safety- The College of Policing
Health and Safety in the Workplace– The College of Policing
Health and Safety Level 1– The College of Policing
Manual handling-Tutor led – The College of Policing
Timeline
Facilities Co-Ordinator
Sussex and Surrey Police
06.2024 - 07.2025
Delivery Office Manager
Royal Mail Group
01.2020 - 06.2024
Annual Leave Cover Manager
Brighton Delivery Office and other South East units
10.2017 - 12.2019
Postwoman
Royal Mail Delivery Office, Worthing
10.2014 - 10.2017
GCSE English - English
Northbrook College
09.2009 - 07.2010
GCSE Maths - Maths
Northbrook College
09.2009 - 07.2010
A-Level Human Biology - Human Biology
Suffolk College
09.1995 - 07.1996
GCSE Human Biology - Human Biology
Suffolk College
09.1994 - 07.1995
BSc in Medical Illustration - Medical Illustration
Institute of Medical Illustrators
01.1994 - 01.2000
BTEC in Design and Photography - Design and Photography
Norfolk College of Arts and Technology
09.1990 - 07.1992
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