Diane Gough
Retail
Derby
Summary
With over 25 years of experience in retail and warehouse operations, I have developed a strong background in customer service, shop assistance, and hands-on roles such as picking and packing. Known for my reliability, attention to detail, and excellent customer support skills , I am eager to embrace a new challenge. I am enthusiastic about leveraging my skills and experience to support team success and continue delivering exceptional service in a new opportunity.
Overview
28
28
years of professional experience
Work History
Picker/Packer
Ted Baker
8 2022 - Current
- Efficiently pick and pack products for shipment, following established guidelines and procedures
- Print shipping labels and update tracking information to ensure timely deliveries
- Conduct quality control inspections to maintain high standards and prevent errors
- Collaborate with team members to streamline workflow and enhance operational efficiency
- Assist with various warehouse tasks, including tidying up, unloading deliveries, and stock management.
Warehouse Operative
Surescreen Diagnostics Ltd
2020.10 - 2022.08
- Contributed to the assembly and quality assurance of Covid-19 test kits
- Ensured each kit met rigorous standards before dispatch, playing a key role in the company's pandemic response.
Service Colleague
Asda
1996.07 - 2016.08
- Delivered exceptional customer service across multiple departments, including checkouts, home delivery picking, and stock replenishment
- Assisted customers with purchases, product inquiries, and managed payments, returns, and refunds
- Handled delivery and stock management, enhancing store presentation and maintaining high standards
- Maintained a clean and organized store environment, contributing to a welcoming atmosphere
- Collaborated with team members to maximize sales and deliver a seamless in-store shopping experience.
Education
Diploma of Higher Education in Anatomy and Physiology -
Mackworth College
Skills
Customer Service
Warehouse Organization
Inventory Tracking
Loading and Unloading
Cash Handling
Order Picking
Loading and unloading
Reliability
Teamwork and Collaboration
Additionalinformation
Full car license
Fully eligible to work in the UK
Timeline
Warehouse Operative
Surescreen Diagnostics Ltd
2020.10 - 2022.08
Service Colleague
Asda
1996.07 - 2016.08
Picker/Packer
Ted Baker
8 2022 - Current
Diploma of Higher Education in Anatomy and Physiology -
Mackworth College
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