Diane Gilmore

Mystery Shopper -

Conducted mystery shopping evaluations in retail and dining establishments.

Assessed customer service quality and product availability as a regular customer.

Evaluated staff interactions, store cleanliness, and overall customer experience.

Captured necessary photographs to document findings.

Merchandiser -

Ensure that products are fully stocked, effectively displayed, and priced.

• Measured and mixed snow wax with fragrance, ensuring precise formulation and quality packaging for my friend's start-up fragrance business.
• I left the company to pursue my own career after the business was fully established and needed to go to a factory to be produced due to the volume of orders.

• Process inquiries regarding business rates via calls and online applications.
• Execute the setup of direct debits and refunds as required.
• Manage small business rates and exemptions with careful attention to detail.
• Update existing business records while establishing new accounts efficiently.
• Close accounts effectively amid high-volume workloads.
• Resolve ratepayer queries promptly through responsive email communication.

• Manage high call volume in fast-paced environment to ensure customer satisfaction.
• Conduct security verifications prior to addressing customer inquiries.
• Utilize training resources to efficiently research and resolve enquiries
• Respond to VAT related inquiries, delivering accurate guidance
• Escalate complex inquiries to VAT technician for advanced resolution.

• Welcome participants for car, bus, and HGV theory tests, ensuring a professional atmosphere.
• Conduct rigorous security and physical checks to protect test integrity.
• Record candidate data into the system with precision.
• Oversee invigilation of tests, maintaining adherence to protocols.
• Deliver results to candidates immediately following test completion.

• Execute office administration tasks, including telephone management and manage the Standard Education Management Information System (SEEMiS) operations.
• Maintain records for pupils and staff and coordinate school meal orders.
• Distribute documents and provide administrative support to various teams within school.
• Ensure compliance with school policies in all duties and responsibilities.
• Deliver comprehensive administrative support for daily operations and banking activities.

• Efficiently collected customer shopping orders during early morning shifts from 4 am to 9/10 am.
• Assisted customers with packing and loading groceries into vehicles upon arrival.
• Demonstrated flexibility by adapting to various shift schedules as needed.
• Engaged in physically demanding tasks to ensure timely service delivery.

• Contacted elderly and disabled customers to compile their shopping list requirements and type list for each person and send it to Morrison supermarket for collection by our shopping volunteers.
• Executed administrative tasks as required, which included photocopying and filing to support office operations.
• I telephoned new customers to gather personal details and shopping needs and entered them into the database.

• Provided daily assistance to residents with personal care tasks including washing and dressing.
• Delivered bed baths for individuals with limited mobility to ensure hygiene.
• Utilized hoists for safe transport of residents to bathrooms, facilitating bathing.
• Managed changes of bedding and clothing after wet incidents to maintain cleanliness.
• Responded promptly to buzzer calls, addressing requests from residents effectively.
• Facilitated assistance during lunch and supper to support residents' nutritional needs.

• Established from scratch and operated a successful tourism business for 15 years, Bed & Breakfast and two Holiday Cottages.
• Handled all aspects of business management, including guest correspondence and interactions with tourism organizations.
• Achieved four-star ratings for Bed & Breakfast and Holiday Cottages through rigorous quality assurance processes.
• Managed bookings, sent confirmation emails, and maintained both online and paper diaries.
• Promoted business effectively using website, social media, and online travel agents.
• Cooked and served breakfasts, cleaned rooms and cottages, carried out all the washing and ironing.
• Closed business in October 2019 due to property sale.

• Conducted interviews with unemployed individuals to assess claims for unemployment benefits and social security.
• Managed weekly sign-ons and provided job search assistance to clients.
• Performed in-depth interviews to facilitate entry into employment or training programs.
• Collaborated with training agencies and employers to create job opportunities.
• Oversaw training for work benefits across Dumfries & Galloway and Ayrshire regions.
• Administered payments and amendments for participants in training programs.
• Executed detached duties throughout Scotland to support various initiatives.

• Covered diverse clerical tasks as Clerical Officer during maternity leave at Stranraer Academy School.
• Typed reports and letters efficiently to support school administration.
• Handled inquiries from pupils and parents to ensure effective communication.
• Collected lunch money and organized trips, managing pupil holiday funds.

• Managed reception desk for busy solicitors and estate agency, assisting public and handling phone inquiries.
• Conducted property visits to gather details for sales listings, including type and room measurements.
• Compiled sales brochures from property details and distributed them to prospective clients.
• Oversaw direct client interactions by providing tailored brochures during office visits.
• Administered building society franchise operations, including account openings and transactions.
• Processed account amendments and closures while ensuring compliance with regulations.
• Maintained organized client lists for effective brochure distribution to targeted audiences.
• Facilitated communication between clients and agents to enhance service delivery.

• Executed clerical tasks for Accountant, including shorthand transcription of letters and reports.
• Compiled and organized large rolls of material for export based on weight specifications.
• Created shipping cards detailing weight, fabric type, and included fabric samples.
• Managed public inquiries while operating a busy switchboard during peak hours.

• My role in the Accountants was to use my shorthand skills to take down letters dictated by the Accountant and type them up and send out to clients.
• I also typed up Statement of Accounts drawn up by the Accountant and send them out to the clients.
• Duties included reception, photocopying, answering the telephone. Cashier duties for payments of Statement of Accounts and Building Society transactions.