Diane Furlong
Liverpool,Mersyside
Summary
I consider myself motivated with a desire to gain work experience and learn new skills. I have great problem-solving skills and enjoy challenging tasks. I feel I Learn quickly and offer the knowledge and skills of how the Audiology and Vision side of Everyone Health works.
I would consider myself a competent administrator with strong experience in the day to day tasks involved in office management, customer service and database management. I have up to date knowledge of GDPR and relevant regulations to maintain accurate and compliant records.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work history
Audiology and Vision Screener/ Engagement Officer
Everyone Health
Hinckley, Leicestershire
03.2024 - Current
- Carry out Audiology and vision screening for reception age children.
- Managed confidential information, maintaining privacy and integrity at all times.
- Plan and manage the school diary, communicating with the school directly to arrange convenient dates and times.
- Updating and maintaining excel spreadsheets.
- Actioning routine and urgent referrals to the relevant teams.
- Ensuring children's information is kept up to date and correct in line with company policy's and procedures.
- Building strong relationships with other members of staff and outside agency's
- Time management, prioritising and organising my own work load.
- Ensuring all mandatory training is kept up to date.
- Reporting safeguarding concerns to relevant team members in a timely manner.
- Remain flexible and to cover staff members due to illness/ holidays etc.
Medical secretary
Mere Lane Group Practice
Liverpool, Merseyside
01.2014 - 01.2023
- Contributed to team meetings, providing relevant insights from front desk activities.
- Provided administrative support to medical staff, enhancing their productivity levels.
- Maintained patient confidentiality by adhering to strict data protection policies.
- Managed medical records, ensuring accuracy and accessibility.
- Improved office efficiency with organised filing systems.
- Developed friendly relationships with patients to improve their comfort level during visits.
- Scheduled appointments to reduce patient waiting times.
- Promoted a positive patient experience through professional telephone etiquette.
- Photocopied and scanned documents to update patient records.
- Registered information on database to maintain accurate and updated details.
- Followed written and verbal directions, managing high-volume details and tasks with accuracy.
- Processed referrals in Choose and Book with speed and accuracy to minimise delays to treatment.
- Collected information from patients via face-to-face or telephone interviews.
- Kept updated information of medical files, ensuring information is kept safe and confidentially is maintained at all times.
Medical receptionist in GP
Kirkdale Medical Centre
Liverpool, Merseyside
07.2013 - 01.2014
- Maintained confidentiality of medical documents as per data protection regulations.
- Answering and dealing with patient enquires either face to face or over the telephone.
- Book and triage patient appointments to ensure patients are book in with the correct clinician.
- Organised regular follow-ups with patients for improved health outcomes.
- Handled prescriptions diligently, minimising any potential errors or miscommunications.
- Prepared examination rooms prior to appointments – guaranteeing a clean and comfortable environment for each patient.
- Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
- Ensured smooth operation of front desk activities whilst handling emergencies professionally.
- Processed medical information for maintaining up-to-date patient records.
- Responded calmly and compassionately in emergency situations.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Scheduled patient appointments using the EMIS booking system.
- Completed start and end of day procedures for busy GP practice.
- Communicated results to patients following instructions from medical professionals.
- Produced high-volume repeat prescriptions.
- Sign posting patient to the relevant services when require eg A&E, 111, walk in centres.
- Organised and assessed urgency of home visit requests.
Level 3 nursery nurse
Wind in the Willows Day Nursery
Liverpool, Merseyside
09.2008 - 01.2014
- Assisted in maintaining nursery cleanliness to ensure child safety and health.
- Boosted parent-child relationships through organising interactive events and parents evenings.
- Monitored children's progress, ensuring developmental milestones were met.
- Providing a positive environment for children's development and age appropriate learning activities.
- Managed challenging behaviour effectively, maintaining peaceful atmosphere in the nursery.
- Implemented fun, educational games for improved cognitive development.
- Coordinated nap times and meal breaks to maintain a structured daily routine.
- Provided emotional support to distressed children, promoting well-being.
- Administered first aid as needed, ensuring immediate care during emergencies.
- Built strong relationships with parents, enhancing communication lines regarding their child's progress.
- Facilitated outdoor playtime whilst prioritising child safety measures.
- Ensured compliance with Ofsted regulations for a high-standard nursery environment.
- Followed strict hygiene procedures to prevent spread of illness amongst children.
- Prioritised safety and wellbeing of children by monitoring safety, cleanliness and manners at all times.
- Observed, planned and evaluated child development to EYFS learning standards.
- Communicated daily observations with guardians, maintaining detailed development records.
- Implemented Safeguarding Procedures to monitor and protect children.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Applied Early Years Foundation Stage (EYFS) framework knowledge to drive curriculum attainment.
- Served as Key Person for between 6-8 children from age 3months-6 years.
- Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
- Cared for babies from changing nappies to managing nap schedules.
- Adapted activities to support Special Educational Needs and Disabilities (SEND) pupils.
- Maintained records of children's daily activities, meals and medications administered.
Apprentice nursery nurse
Margaritas Day nursery
Liverpool, Merseyside
09.2004 - 01.2008
- Ensured child safety by maintaining a clean and hazard-free environment.
- Engaged with children on individual level while managing group dynamics.
- Promoted positive behaviour for emotional and social development.
- Supported team members in delivering high-quality childcare service to parents.
- Provided basic care needs such as feeding, dressing, changing nappies for infants.
- Monitored children's play activities to verify safety and wellness.
- Created an engaging environment with storytelling, educational games, art projects.
- Carried out cleaning duties around the nursery following hygiene standards closely.
- Established trusting relationships with children, building strong bonds through effective communication.
- Assisted senior nursery nurses in carrying out regular checks on equipment.
- Actively participated in outdoor play stimulating physical activity among children.
- Collaborated with parents regarding their children's day-to-day developments and concerns.
- Participated in staff meetings to discuss plans and assessments for each child's needs.
- Responded appropriately to any behavioural issues that arose during the day.
- Followed the established health and safety policies whilst at work or during outings.
- Assisted with nap times ensuring all children were comfortable.
- Confidently communicated with colleagues and children.
- Created caring bonds with children for comfort and safety within nursery.
- Supervised daily activities, lunch break and rest time to monitor schedule.
- Engaged small groups of children in singing, crafts and other expressive arts activities.
- Worked with large team to complete daily tasks to schedule.
- Kept confidential all matters related to children, staff members and management or operational issues.
- Recorded and informed manager regarding injuries and accidents.
- Maintained welcoming, age-appropriate classroom environment.
- Warmly welcomed and prepared children for morning routine.
- Settled in new children, providing on-going support to help with integration in liaison with manager.
- Demonstrated strong values by role-modelling positive behaviour to young children.
- Set up equipment and materials ahead of recreational activities.
Education
Diploma of Higher Education - Medical Administration
Liverpool Community Collage
Liverpool 09.2013 - 07.2014
NVQ Level 2 - Word Processing
Liverpool Community collage
Liverpool 09.2013 - 07.2014
NVQ Level 2 - Medical terminology
Liverpool Community Collage
09.2013 - 07.2014
Certificate of Higher Education - Medical principle for the administrator
Liverpool Community Collage
09.2013 - 07.2014
NVQ Level 1 - Spreadsheet software
Liverpool community collage
09.2013 - 07.2014
NVQ Level 2 - Presentation software
Liverpool Community Collage
09.2013 - 07.2014
NVQ Level 2 - Child care and development
Training Plus merseyside
Liverpool 09.2004 - 07.2005
NVQ Level 3 - Child care and development
Training Plus Merseyside
09.2005 - 07.2006
NVQ Level 1 - Keyskills in Mathematics and English
Training plus merseyside
09.2004 - 07.2005
NVQ Level 2 - Keyskills in Mathematics and English
Training Plus Merseyside
09.2005 - 07.2006
Skills
- Microsoft office Word, Excel etc
- Discretion and confidentiality
- Attention to Detail
- Record-keeping
- Records management and Maintenance
- Telephone etiquette
- Organisation and prioritisation
- Product knowledge (Audiology and Vision screening process)
- Customer relationship building
- Computer literacy
- Positive attitude and approach
- Determined and hard working
References
References available upon request.
Timeline
Audiology and Vision Screener/ Engagement Officer
Everyone Health
03.2024 - Current
Medical secretary
Mere Lane Group Practice
01.2014 - 01.2023
Diploma of Higher Education - Medical Administration
Liverpool Community Collage
09.2013 - 07.2014
NVQ Level 2 - Word Processing
Liverpool Community collage
09.2013 - 07.2014
NVQ Level 2 - Medical terminology
Liverpool Community Collage
09.2013 - 07.2014
Certificate of Higher Education - Medical principle for the administrator
Liverpool Community Collage
09.2013 - 07.2014
NVQ Level 1 - Spreadsheet software
Liverpool community collage
09.2013 - 07.2014
NVQ Level 2 - Presentation software
Liverpool Community Collage
09.2013 - 07.2014
Medical receptionist in GP
Kirkdale Medical Centre
07.2013 - 01.2014
Level 3 nursery nurse
Wind in the Willows Day Nursery
09.2008 - 01.2014
NVQ Level 3 - Child care and development
Training Plus Merseyside
09.2005 - 07.2006
NVQ Level 2 - Keyskills in Mathematics and English
Training Plus Merseyside
09.2005 - 07.2006
Apprentice nursery nurse
Margaritas Day nursery
09.2004 - 01.2008
NVQ Level 2 - Child care and development
Training Plus merseyside
09.2004 - 07.2005
NVQ Level 1 - Keyskills in Mathematics and English
Training plus merseyside
09.2004 - 07.2005
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