Summary
Overview
Work history
Timeline
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Diane Flindle

Ashton under Lyne,Lancashire

Summary

Reliable and dedicated, demonstrating strong organisational powers and excellent communication skills. Proficient in managing administrative tasks and handling confidential information with utmost discretion. Committed to making positive impact in my job role.

I enjoy taking on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

22
22
years of professional experience

Work history

Peripatetic Clerical Officer

NHS
Tameside and Glossop, Lancashire
11.2023 - Current
  • Delivered clerical support to managerial teams to enhance operational efficiency
  • Negotiated with service providers to control clinics and patient accessibility
  • Analyse health impacting patient health, wellness and recovery.
  • Managed client enquiries and correspondence in accordance to GPRD to ensure prompt and accurate responses
  • Completed admissions and discharge documentation following proper procedures and filed correctly to facilitate new actions.

Lettings negotiator

Ryder and Dutton
Oldham, Lancashire
09.2022 - 11.2023
  • Enhanced buyer interest by updating online property listings
  • Conducted property inspections to ensure tenant compliance with lease agreements.
  • Drafted leasing and sale agreements for tenant signing.
  • Negotiated rental rates to secure long-term tenancies.
  • Processed tenant applications quickly to minimise vacancy durations.
  • Enhanced tenant satisfaction by conducting thorough property viewings.
  • Ensured smooth day-to-day operations by resolving phone and email enquiries each day.

Customer assistant

Morrisons
Reddish, Stockport
09.2021 - 09.2022
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Provided excellent customer service to ensure repeat business.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
  • Ensured health and safety regulations complied within work premises at all times.
  • Applied conflict management to stressed and concerned customers.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Handled cash and card payments with accuracy.
  • Advised customers on availability, pricing and location of products.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Self Employed nail technician

The Salon
Stockport, Cheshire
11.2002 - 09.2021
  • Kept client records regularly updated with detailed information on previous treatments.
  • Advised customers on optimal products and services to support long-term beauty goals.
  • Covered front desk when required, booking appointments and answering phone calls.
  • Sterilised equipment and kept salon tidy.
  • Delivered personable and friendly service to encourage return custom.
  • Adhered strictly to hygiene protocols washing hands thoroughly before each procedure.
  • Provided gel and acrylic nail enhancements.
  • Applied acrylic nails neatly using precise hand-eye coordination skills, resulting in satisfied customers every time.
  • Developed long-term relationships with clients resulting in increased repeat business by offering exceptional customer service.

Timeline

Peripatetic Clerical Officer

NHS
11.2023 - Current

Lettings negotiator

Ryder and Dutton
09.2022 - 11.2023

Customer assistant

Morrisons
09.2021 - 09.2022

Self Employed nail technician

The Salon
11.2002 - 09.2021

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Diane Flindle