Diane Cormac
Camberley,Surrey
Summary
Dynamic sales and quality assurance professional with over 20 years of experience in the financial services industry. Proven track record in leading high-performing teams and ensuring compliance with industry regulations. Adept at developing effective sales strategies and monitoring performance to achieve and exceed targets.
Overview
36
36
years of professional experience
Work History
Senior Manager Insurance Sales
SA Home Loans
, South Africa
10.2016 - 07.2025
- Led outbound life insurance sales team, ensuring compliance and achieving high hit rates.
- Monitored staff performance and developed improvement plans.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
Quality Assurance Manager
SA Home Loans
, South Africa
10.2008 - 04.2025
- Reviewed quality assurance policies for regulatory alignment, strengthening operational effectiveness.
- Trained staff on quality assurance best practices, ensuring compliance and increasing knowledge retention.
- Reviewed and updated quality assurance policies and procedures, aligning them with evolving regulations and best practices.
Senior Manager Direct Sales
SA Home Loans
, South Africa
10.2016 - 12.2023
- Monitored sales and quality assurance team performance, developing improvement plans to address identified gaps.
- Led strategic planning sessions, aligning team objectives with corporate goals to drive effective execution.
- Monitored staff performance and developed improvement plans.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
Manager Outbound Life Insurance Sales
SA Home Loans
, South Africa
08.2012 - 12.2023
- Fostered work environment prioritising personal responsibility, continuous improvement, high-quality results that enhanced team engagement.
- Monitored staff performance and developed improvement plans.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
Sales Manager National Inbound Home Loan Sales
SA Home Loans
, South Africa
08.2005 - 10.2008
- Led high-performance sales team to consistently achieve targets and drive revenue growth.
- Conducted training sessions for sales staff to deepen product knowledge and refine sales techniques, resulting in improved sales performance.
- Oversaw administrative team to support front-line sales professionals in meeting and exceeding quotas.
Property Finance Sales Consultant
SA Home Loans
, South Africa
09.2000 - 07.2005
- Consistently achieved or surpassed sales targets.
- Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
- Enhanced customer satisfaction through friendly and efficient service.
- Resolved customer issues with effective problem-solving, ensuring positive experiences.
- Followed brand guidelines to provide consistent customer experience.
Department Head Home Loans, Credit Analyst, B.D.O.
First National Bank South Africa
, Johannesburg, South Africa
01.1994 - 08.2000
- Led home loans department, driving loan processing and client satisfaction
- Approved and declined home loans as credit analyst, ensuring compliance with lending criteria
- Developed relationships with business clients as Business Development Officer, identifying and addressing loan needs
Consultant/Clerk
ABSA Bank South Africa (previously Allied Bank)
, Durban, South Africa
07.1989 - 06.1993
- Processed customer transactions, ensuring accuracy and timeliness
- Guided customers through loan applications, facilitating informed decisions
- Managed treasury operations, safeguarding financial assets
Education
NVQ Level 2 - Business Administration
NCFE
01-2026
Certificate of Higher Education - Long term insurance
Invuya Institute of Learning
South Africa2016
Certificate of Higher Education - Long Term Insurance
FPI
South Africa2016
Certificate of Higher Education - Long term insurance
Moonstone
South Africa2014
Certificate of Higher Education - Quality Assurance
Service Monitor
South Africa2009
Certificate of Higher Education - Quality Assurance
Service Monitor
South Africa2009
Diploma of Higher Education - Financial Services
The Institute of Bankers
South Africa1997
Skills
- Compliance management
- Compliance oversight
- Achievement of sales targets
- Sales team leadership
- Staff performance management
- Performance monitoring
- Client retention strategies
- Market analysis
- Analysis and reporting
- Strategic planning
- Leadership skills
- Relationship management
Timeline
Senior Manager Insurance Sales
SA Home Loans
10.2016 - 07.2025
Senior Manager Direct Sales
SA Home Loans
10.2016 - 12.2023
Manager Outbound Life Insurance Sales
SA Home Loans
08.2012 - 12.2023
Quality Assurance Manager
SA Home Loans
10.2008 - 04.2025
Sales Manager National Inbound Home Loan Sales
SA Home Loans
08.2005 - 10.2008
Property Finance Sales Consultant
SA Home Loans
09.2000 - 07.2005
Department Head Home Loans, Credit Analyst, B.D.O.
First National Bank South Africa
01.1994 - 08.2000
Consultant/Clerk
ABSA Bank South Africa (previously Allied Bank)
07.1989 - 06.1993
NVQ Level 2 - Business Administration
NCFE
Certificate of Higher Education - Long term insurance
Invuya Institute of Learning
Certificate of Higher Education - Long Term Insurance
FPI
Certificate of Higher Education - Long term insurance
Moonstone
Certificate of Higher Education - Quality Assurance
Service Monitor
Certificate of Higher Education - Quality Assurance
Service Monitor
Diploma of Higher Education - Financial Services
The Institute of Bankers