Diane Conway
Magherafelt
Summary
Ambitious consultant eager to offer strong history of recreational travel to dynamic sales opportunity. Superior knowledge of resorts, amenities and attractions. Persuasive communicator with talent in sales and relationship management.
Overview
37
37
years of professional experience
Work history
Sales assistant
Hendersons group
Magherafelt, Derry
2025.11 - 2026.02
- Streamlined check-in procedures, resulting in increased guest satisfaction.
- Worked closely with the finance team on billing discrepancies, resolving them swiftly for guest satisfaction.
- Coordinated with housekeeping staff for enhanced room readiness and efficiency.
- Participated actively in staff meetings-sharing ideas and suggestions for improvement.
- Assisted guests with booking needs to make their stay more enjoyable and hassle-free.
- Improved customer satisfaction by promptly addressing their concerns and queries.
- Managed reservation system effectively to ensure smooth operations at the front desk.
- Kept abreast of room availability and rates, facilitating accurate information provision to guests.
- Handled escalated complaints professionally, resulting in improved customer relations.
- Balanced cash drawers regularly-maintaining financial integrity at the front desk.
- Maintained a professional environment at the front desk, contributing to an inviting ambiance.
- Ensured prompt delivery of guest services to elevate the hotel's reputation.
- Handled sensitive data confidentially-ensuring trust in data handling processes.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Utilised excellent communication skills to provide detailed product information.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Offered personalised shopping advice to enhance customer experiences.
- Managed till operations smoothly, reducing waiting time for customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Assistant front desk manager
Maldron Hotel Belfast International Airport
Aldergrove, Antrim
2025.03 - 2025.10
- Improved customer satisfaction by promptly addressing their concerns and queries.
- Kept abreast of room availability and rates, facilitating accurate information provision to guests.
- Implemented new processes for check-out, leading to time efficiency and guest convenience.
- Coordinated with housekeeping staff for enhanced room readiness and efficiency.
- Assisted guests with booking needs to make their stay more enjoyable and hassle-free.
- Maintained a professional environment at the front desk, contributing to an inviting ambiance.
- Handled sensitive data confidentially-ensuring trust in data handling processes.
- Supervised front office operations during peak hours for optimal service delivery.
- Ensured prompt delivery of guest services to elevate the hotel's reputation.
- Balanced cash drawers regularly-maintaining financial integrity at the front desk.
- Managed reservation system effectively to ensure smooth operations at the front desk.
- Handled escalated complaints professionally, resulting in improved customer relations.
Travel Consultant
Hays Travel
Magherafelt, Derry
2024.09 - 2024.12
- Achieved customer satisfaction by providing tailored travel solutions.
- Coordinated with suppliers to secure best rates and services.
- Drew upon comprehensive knowledge of global destinations for informed recommendations.
- Offered personalised travel advice for enhanced holiday experiences.
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Promoted premium travel packages for increased sales conversion.
- Kept up-to-date with latest industry trends to provide accurate information and advice.
- Formulated strategic marketing initiatives to attract new clientele.
- Dealt efficiently with last-minute changes to minimise disruption.
- Handled complex itineraries ensuring seamless journeys for clients.
- Resolved customer complaints promptly ensuring high levels of satisfaction.
- Implemented effective communication skills to build strong client relationships.
Travel Consultant
TUI UK & IRELAND
Ballymena, Antrim
2022.05 - 2024.06
- Forged strong relationships with clients for repeat business through attentive service.
- Designed custom itineraries based on client interests, increasing satisfaction rates.
- Streamlined booking process to improve overall efficiency and client experience.
- Enhanced customer satisfaction by providing detailed travel advice and recommendations.
- Assisted customers with document procedures, reducing their stress around the travel process.
- Maintained up-to-date knowledge of travel trends, contributing to increased bookings.
- Advised clients on travel insurance options leading to additional policy sales.
- Established rapport with customers by understanding their preferences and requirements.
- Booked holiday packages, resulting in satisfied returning customers.
- Collaborated with tour operators for better package deals benefitting both parties.
- Regularly updated product knowledge for improved sales performance.
- Provided excellent after-sales service, securing repeat business from clients.
- Processed payments promptly, reducing waiting time for clients.
- Resolved conflicts, ensuring a positive outcome for all involved parties.
- Advised customers on visas and travel safety.
- Confirmed payment of deposits from clients before commencing with bookings.
- Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
- Verified customer passports and documentation to travel.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
Accounts Manager
KHD Landscape Engineering Solutions
Melbourne, Victoria
2019.07 - 2021.12
- Managed payroll operations for team of employees.
- Developed professional relationships with clients to build trust, respect and reliability.
- Corresponded with clients to provide information, value and benefits of product and services.
Owner Manager
Freya's Attic
Ballymoney, Antrim
2014.03 - 2018.01
- Managed payroll by tracking employee hours and entitlements.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
Flight Supervisor
BMI BRITISH MIDLAND
Belfast, Antrim
1989.02 - 2012.08
Education
Bachelor of Arts - Hotel and Business Management
University of Ulster
Jordanstown, Antrim1986-06
Skills
- Currency handling
- Cross-selling strategies
- Destination research
- Itinerary coordination
- Luxury travel arrangements
- Special travel assistance
Timeline
Sales assistant
Hendersons group
2025.11 - 2026.02
Assistant front desk manager
Maldron Hotel Belfast International Airport
2025.03 - 2025.10
Travel Consultant
Hays Travel
2024.09 - 2024.12
Travel Consultant
TUI UK & IRELAND
2022.05 - 2024.06
Accounts Manager
KHD Landscape Engineering Solutions
2019.07 - 2021.12
Owner Manager
Freya's Attic
2014.03 - 2018.01
Flight Supervisor
BMI BRITISH MIDLAND
1989.02 - 2012.08
Bachelor of Arts - Hotel and Business Management
University of Ulster