Summary
Overview
Work history
Education
Skills
Languages
Timeline
Diane  Brown

Diane Brown

Cambridge,Cambridgeshire

Summary

Keen eye for detail and completing paperwork due to my many years working in Quality Assurance.

Good organisational skill. Organising the weekly walking schedule for We Love Pets. Being able to confidently prioritise my workload.

Supporting my ASD (Asperger's) son through primary and secondary school. Helping him learn coping strategies and being able to use them. Being able to recognise when he is out of his comfort zone and deal with him in a positive, calmer manner. This included a lot of outside the box thinking.

Being able to work with nervous dogs and read their signals in order to do the right thing for them.

Comfortable visiting different work places and working to a timed schedule.

Enjoy learning new skills, having completed several online courses to further my knowledge of animals and their behaviour.

Willingness to take on added responsibilities to meet team goals.

Hold qualifications in mental health first aid and first aid at work.

Overview

20
20
years of professional experience

Work history

Supervisor& walker

We Love Pets Cambridge
Cambridge , Cambridgeshire
07.2022 - Current
  • Ensured safety and security of dogs when transporting them to and from walking areas.
  • Maintained safe, welcoming environments to make dogs feel calm and relaxed.
  • Assessed dog behaviour and adapted walk plans accordingly.
  • Earned dogs' trust by maintaining friendly, approachable demeanour.
  • Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
  • Managed dog walking duties for 35 dogs, ensuring timely pickups and adequate exercise.
  • Reached out to prospective clients, following up on enquiries.
  • Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
  • Identified and addressed signs of stress or discomfort, notifying owners immediately.

Quality assurance technician

S&B Herba Foods Ltd
Fulbourn, Cambridgeshire
09.2007 - 11.2022
  • Gathered and maintained inspection records in company databases.
  • Reacted quickly to reported quality issues, analysing faults quickly to minimise operation downtime.
  • Monitored compliance and assisted with adherence to ISO standards and internal quality metrics.
  • Investigated quality issues to identify root causes and raise appropriate corrective action.
  • Inspected both existing and new products to verify conformance to specifications.
  • Enforced company-wide HSE standards and PPE use.
  • Wrote and modified SOPs for use within QC and validation activities.
  • Carry out product tests and final inspection of finished assemblies.
  • Oversaw document control and reporting to address quality failures.

Laboratory technician

National Blood Service
Cambridge , Cambridgeshire
05.2004 - 08.2007

Produced reagents for hospitals to an industry standard

Prepared relevant paperwork for deliveries

Packed reagents for delivery to hospitals

Ensured all reagents and paperwork were correct


Education

HNC Applied Biology - Biology

ARU ( formally Anglia Higher Education College), Cambridge

A-Levels - Physics

The Netherhall School, Cambridge

Internal QMS Auditor - Auditor

LR Training Services, Coventry
03/2004 - 03/2004

Holistic therapies

Cambridge Regional College, Cambridge
09/2002 - 07/2005
  • Diploma in Anatomy & Physiology July 2003
  • Diploma in Reflexology July 2003
  • Level 3 certificate in Aromatherapy massage July 2004
  • Level 3 Diploma in Indian Head massage January 2005
  • Level 3 certificate in Swedish massage July 2005

Holistic therapies

Holistic Therapies Training , Online
09/2015 - 11/2017
  • Continuing education in holistic therapies
  • Hand reflexology practitioner diploma February 2016
  • Holistic aromatherapy facial practitioner diploma April 2017
  • Hot stones massage practitioner diploma November 2017

Skills

  • Physical strength and stamina
  • Canine & feline first aid
  • Compassionate canine care
  • Trustworthy
  • Pet care
  • First aid at work (exp Jun 2025)
  • Mental health first aider (exp Oct 2024)
  • Employee management
  • Team supervision
  • Office 365 proficient
  • Issue resolution

Languages

English
Native

Timeline

Supervisor& walker - We Love Pets Cambridge
07.2022 - Current
Quality assurance technician - S&B Herba Foods Ltd
09.2007 - 11.2022
Laboratory technician - National Blood Service
05.2004 - 08.2007
ARU ( formally Anglia Higher Education College) - HNC Applied Biology, Biology
The Netherhall School - A-Levels, Physics
LR Training Services - Internal QMS Auditor, Auditor
03/2004 - 03/2004
Cambridge Regional College - , Holistic therapies
09/2002 - 07/2005
Holistic Therapies Training - , Holistic therapies
09/2015 - 11/2017
Diane Brown