Diana Vlasova Greenwood
Harrow on the Hill,Harrow
Summary
Organized and detail-oriented professional with a strong background in sales support, office administration, and customer service. Experienced in managing inquiries, coordinating appointments, and producing marketing materials to support business operations. Skilled in maintaining accurate records and fostering positive client relationships. Fluent in English and Russian, with a proven ability to work both independently and collaboratively in dynamic environments.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Sales Coordinator
Harrods Estates
Knightsbridge, London
03.2025 - Current
- Acted as a liaison between sales agents, clients, and upper management to ensure seamless communication and efficient transaction processes.
- Drafted and processed all necessary paperwork for property transactions including Terms of Business, Invoices and Market Appraisals.
- Scheduled and coordinated property viewings, meetings, and follow-ups for high-net-worth clients.
- Maintained an organised CRM system with accurate client data, sales pipeline updates, and follow-up reminders.
- Responded to client inquiries with professionalism, providing timely information on listings, pricing, and property specifications.
Office Administrator/ Estate Agent
Plus Real Estate
Saint Petersburg, Russia
09.2023 - 10.2024
- Scheduled and managed client appointments to optimize office operations.
- Handled email and phone inquiries, ensuring a professional and efficient response.
- Maintained accurate client records in the database, supporting the sales team’s efforts.
Client advisor
GUCCI
Knightsbridge , London
04.2023 - 06.2023
- Delivered high-quality, personalized service to clients, enhancing brand loyalty and client retention.
- Managed phone and in-person inquiries with professionalism and attention to detail.
- Coordinated appointments to facilitate exceptional in-store experiences.
- Processed payments accurately using Point of Sale (POS) systems, ensuring operational efficiency.
Education
Diploma of Higher Education - Fashion Buying And Management
West London University
London 09.2020 - 06.2023
A-Levels - Performing Arts
West Herts College
WatfordGCSEs -
Hatch End High School
LondonSkills
- Excellent organisational and time management abilities
- Proficient in Microsoft Office Suite (Outlook, Excel, Word)
- Experience in creating marketing materials and property brochures
- Familiar with database management systems
- Full training in Anti-Money Laundering regulations
- Fluent in English and Russian
Languages
English
Native
Russian
Fluent
Timeline
Sales Coordinator
Harrods Estates
03.2025 - Current
Office Administrator/ Estate Agent
Plus Real Estate
09.2023 - 10.2024
Client advisor
GUCCI
04.2023 - 06.2023
Diploma of Higher Education - Fashion Buying And Management
West London University
09.2020 - 06.2023
A-Levels - Performing Arts
West Herts College
GCSEs -
Hatch End High School
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