Summary
Overview
Work history
Education
Skills
Timeline
Generic

Diana Tizu

Northwood

Summary

Customer service professional skilled in delivering personalised, high-quality support while maintaining accuracy and attention to detail. Adept at managing complaints and resolving issues under pressure through practical, data-informed problem-solving. Collaborative team player with technical proficiency in tools such as Figma, SQL, Tableau and other business platforms, aiming to contribute to efficient, customer-focused operations.

Overview

4
4
years of professional experience

Work history

Office administrative assistant

TaxAcute
London
2025.04 - Current
  • Handled confidential financial documents and client information with discretion and accuracy.
  • Managed client correspondence, including emails, phone calls, and appointment scheduling, ensuring timely follow-up and professional communication.
  • Processed invoices, receipts, and other financial records; assisted in preparing documentation for HMRC submissions.
  • Maintained and updated client files using CRM and document management systems.
  • Coordinated onboarding for new clients, including collection of necessary KYC/AML documentation.

Front of house team member

David Lloyds
Northwood
2023.11 - 2025.01
  • Built strong client relationships, addressing concerns with professionalism and ensuring customer satisfaction.
  • Assisted in cross-departmental operations, improving overall service efficiency.
  • Adapted quickly to high-pressure situations, ensuring prompt service delivery.

Administrative officer

MedMatch
Watford
2023.04 - 2023.11
  • Skilled in managing schedules, maintaining accurate records and handling correspondence.
  • Proficient in prioritizing tasks, ensuring deadlines are met, and delivering efficient day-to-day operations
  • Strong multitasking abilities with a focus on efficiency and accuracy.

Learning support assistant

Middlesex University
London
2022.09 - 2023.04
  • Supervising students' work in a timely, professional and supportive manner, providing necessary advice on study skills, research methods and assessment work.
  • Providing appropriate advice, feedback, support, and encouragement to students, in academic tutor role, to ensure high-quality student experience.
  • Understand and keep up to date with student support to ensure students have the full support and guidance

Education

Bachelor of Science - Business Information Systems

Middlesex University
London, Hendon

A-Levels - Business, Sociology, Media, Film studies

Haydon School
Pinner, HRW

Skills

  • Customer Service: Experienced in delivering personalized, high-quality service
  • Teamwork: Ability to collaborate effectively in team environments
  • Detail-Oriented: Maintaining accuracy and ensuring quality across all tasks
  • Problem-Solving: Skilled at managing complaints and implementing practical solutions under pressure
  • Technical Proficiency: Knowledgeable in using systems and tools like Figma, SQL, Tableau, and other business platforms

Timeline

Office administrative assistant

TaxAcute
2025.04 - Current

Front of house team member

David Lloyds
2023.11 - 2025.01

Administrative officer

MedMatch
2023.04 - 2023.11

Learning support assistant

Middlesex University
2022.09 - 2023.04

Bachelor of Science - Business Information Systems

Middlesex University

A-Levels - Business, Sociology, Media, Film studies

Haydon School
Diana Tizu