Diana Skarniene
UPMINSTER
Summary
Experienced and customer-focused Hairdresser and Hospitality Professional with over 12 years of experience delivering exceptional customer service in salon, hospitality, and corporate environments. Skilled in hair colouring, blow-drying, styling, client consultations, and front-of-house operations. Recognised for professionalism, reliability, strong communication skills, and building lasting client relationships. Proficient Hairdresser providing tailored mobile services that meet diverse client needs. Enhances client loyalty through personalised consultations and exceptional styling expertise. Adapts to various environments, ensuring a professional and hygienic service at all times. Experienced in delivering exceptional customer service in fast-paced hospitality settings. Skilled at managing guest relations, handling queries, and ensuring welcoming atmosphere. Capable of working cohesively with team members to achieve seamless operations.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Mobile Hairdresser
Self-Employed
London
01.2024 - 08.2026
- Provide mobile hairdressing services including blow-dries, colouring, styling, and treatments.
- Build and maintain a loyal client base.
- Manage appointments and customer records.
- Cleaned and sterilised hairdressing equipment after use, following health and safety protocols.
- Washed client hair using specialist shampoos and head massage techniques.
Career Break
11.2022 - 12.2023
- Took a planned career break to care for young child.
- Cooked meals for family each day.
- Dealt with monthly budgets for household spending.
Hairstylist
Mimosa Beauty Salon
London
09.2020 - 11.2022
- Delivered cutting, colouring, styling, and treatment services.
- Built strong client relationships and managed bookings.
- Worked with straighteners, curlers and hair dryers to style hair.
- Maintained a clean and hygienic work station, adhering to health and safety regulations to safeguard client well-being.
- Delivered exceptional hairdressing services, including cutting, colouring, and styling, to meet diverse client needs.
Front of House Team Member
Compass Group
Canary Wharf
12.2011 - 07.2020
- Delivered exceptional customer service.
- Prepared conference facilities and welcomed guests.
- Served food and beverages while maintaining high service standards.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
Education
Certificate of Higher Education - Hairdressing
Femina Bona
Kaunas, Lithuania01-2005
Diploma of Higher Education -
Music Academy
Kaunas, Lithuania01-2000
Skills
- Hair Colouring & Highlights
- Blow Drying & Styling
- Client Consultations
- Customer Service
- Appointment Management
- Front-of-House Operations
- Communication Skills
- Teamwork
- Time Management
- Health & Safety Standards
- Styling techniques
- Health and safety compliance
- Time management
- Product knowledge
- Food preparation
- Food preparation techniques
- Hospitality standards understanding
- Sophisticated hospitality
- Hospitality awareness
Languages
Lithuanian
English
Timeline
Mobile Hairdresser
Self-Employed
01.2024 - 08.2026
Career Break
11.2022 - 12.2023
Hairstylist
Mimosa Beauty Salon
09.2020 - 11.2022
Front of House Team Member
Compass Group
12.2011 - 07.2020
Certificate of Higher Education - Hairdressing
Femina Bona
Diploma of Higher Education -
Music Academy