Diana Shevchuk
East Kilbride,Glasgow
Summary
Detail-oriented professional with extensive experience in administrative support, customer service and sales support. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and skilled in scheduling and rota coordination. Adept at record keeping and providing comprehensive administrative assistance. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
4
4
years of professional experience
Work history
Sales Associate
Card Factory
2024.01 - 2026.05
- Delivered professional customer service while managing multiple tasks in a fast-paced environment.
- Maintained accurate cash handling and completed end-of-day till reconciliation procedures
- Assisted with scheduling, team coordination, and ensuring smooth day-to-day operations
- Maintained organised records, stock levels, and high operational standards
Sales Associate
Dunelm
2022.10 - 2024.03
- Delivered professional customer service by providing tailored product recommendations and adopting a consultative sales approach
- Supported sales growth through upselling and assisting customers with purchasing decisions based on their needs and preferences.
- Processed transactions, refunds, and exchanges accurately in line with company procedures
- Maintained organised stock levels, displays, and operational standards within a fast-paced environment.
Education
HNC - Administration and IT
Master’s degree - library & Archive Science
Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Scheduling and rota coordination
- Customer service and sales support
- Record keeping and administrative support
Additional Experience
Volunteer at Ferguslie Park Community Library
Timeline
Sales Associate
Card Factory
2024.01 - 2026.05
Sales Associate
Dunelm
2022.10 - 2024.03