Diana Popovici

• Maintain and update CRM system with leads, cohorts, candidate records and progression status
• Organise and chase outstanding payments, liaising with clients and finance to ensure timely resolution
• Coordinate cohorts, planners and scheduling of assessments and training sessions
• Manage high volumes of enquiries, leads and follow-ups, ensuring no loss of client data
• Prepare and manage documentation for certification and compliance purposes
• Provide administrative support including filing, correspondence, record maintenance and reporting
• Act as first point of contact for candidates and clients, ensuring professional service delivery
• Designed efficient assessment strategies, enhancing the accuracy and fairness of the process.
• Conduct site visits where required to verify candidate evidence and operational compliance, ensuring familiarity with site requirements, health & safety standards and working environments

Office Administration & Support:

• Handled clerical duties including filing, document preparation and call handling
• Managed recruitment administration, staff records and onboarding paperwork
• Maintained internal databases and candidate records
• Supported bookkeeping, invoicing and customer correspondence
• Managed social media and website updates
• Delivered consistent front-office support to directors and trainers

Training & Assessment (secondary focus):

• Coordinated candidate records, assessments and certification paperwork
• Ensured compliance with awarding body requirements

• Managed front desk operations, telephony and reservations
• Provided professional client service in a high-volume environment
• Coordinated cleaning and catering schedules
• Maintained daily operational records and reports

• Provided full front-office administrative support
• Managed appointment scheduling, records and patient files
• Handled accounts receivable and payment arrangements
• Processed office correspondence and supplies
• Maintained financial and treatment records in line with procedures
• Handled phone calls and inquiries, ensuring customer satisfaction at all times.

• Managed client records and daily system reports
• Conducted client communication via phone and email
• Supported financial planning documentation and compliance