Diana Pavlovska
Inverness-shire
Summary
Accomplished professional with extensive experience in financial management and customer relationship enhancement. As a PA and bookkeeper at Robert Orr Electrical, adeptly directed inquiries to boost sales, managed payroll processes, and provided comprehensive financial reports using QuickBooks. Former proprietor of Glenmore Café, successfully oversaw budgeting and operations while maintaining high customer satisfaction. Fluent in English, Latvian, and Russian, with strong skills in problem solving and budgeting analysis. Seeking opportunities to leverage expertise in financial reporting and customer relationship management for organisational growth.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Fragrance Shop
Inverness
03.2026 - 04.2026
- Cash up.
- Email correspondence.
- Serving customers.
- Resolved customer complaints by offering practical solutions, and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Trained new employees on company policies, customer service excellence, and sales techniques.
PA, bookkeeper
Robert Orr Electrical
03.2017 - 10.2020
- Evaluated telephone calls and inquiries, directing them adeptly to enhance customer footfall and convert interactions into sales.
- Oversaw end-to-end payroll processes utilising QB.
- Generated and circulated client and supplier invoices with precision and efficiency for timely payment processing using QB.
- Provided profit forecasts, budgeting analysis, cash flow management, and financial reports using QB.
- Managed emails and drafted business correspondence.
- Coordinated diary management and facilitated meeting organisation.
Proprietor
myself "Glenmore Café"
06.2014 - 03.2017
- Oversaw financial functions including operations budgeting, accounts payable, and payroll management.
- Evaluated all facets of business operations to establish a practical annual budget.
- Attracted and developed multiple employees throughout 3-year business history.
- Sustained high customer satisfaction through attentive, helpful, and friendly service delivery.
Education
Diploma of Higher Education - Marketing
University of the Highlands and Islands
Inverness2014
HNC - Business
University of the Highlands and Islands
Inverness2010
Skills
- Customer relationship management
- Financial reporting
- Payroll administration
- Budgeting analysis
- Problem solving
- Languages-English, Latvian, Russian-fluent
Additional Information
- In years after Lock Down, I have worked a few jobs from KP to Chef, they were all seasonal or temporary cover.
- I also have 4.5 years experience in retail from 6/2007 to 8/2011 (EWM-from weekend sales adviser to supervisor).
- I am fluent in English, Russian, Latvian (verbal and written communication).
- I have in the past acquired Alcohol licence and Health and Safety certificates.
- I self learned Quick Books.
Hobbies and interests
- Cycling, foraging, gardening and historical movies and novels.
Timeline
Assistant Manager
Fragrance Shop
03.2026 - 04.2026
PA, bookkeeper
Robert Orr Electrical
03.2017 - 10.2020
Proprietor
myself "Glenmore Café"
06.2014 - 03.2017
Diploma of Higher Education - Marketing
University of the Highlands and Islands
HNC - Business
University of the Highlands and Islands