Summary
Overview
Work history
Education
Languages
Timeline
Generic

Diana Opoku-Boateng

Beckton,Newham

Summary

Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.


Offers excellent initiative and work ethic for positive, productive postal operations. Organised and orderly in sorting mail, planning routes and recording deliveries for punctual, professional service.

Overview

10
10
years of professional experience

Work history

Customer Service Consultant

Ivy Rose Services Limited
09.2020 - 06.2023
  • Offered detailed advice on product and service benefits.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered prompt solutions to maintain customer satisfaction.
  • Recorded and processed customer data accurately.
  • Recorded customer communications to maintain proper documentation.
  • Registered and updated accurate customer information on database.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Organised mail deliveries by priority and nearest location.
  • Sorted mail between routes to maximise efficiency.
  • Developed customer trust by providing traceability of mail through tracking numbers.
  • Responded to customer enquiries and escalated complaints to management.
  • Utilised geographic information systems to find exact locations of recipients.
  • Handled packages with care to maintain product integrity, reporting issues of damage through [Task].
  • Submitted reports to supervisors regarding accidents or incidents during time of duty.
  • Operated mailing information systems to register incoming and outgoing mail.

Customer Service Assistant

Claims Factor Solution
Barking, Barking and Dagenham
07.2013 - 03.2020
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Education

Diploma of Higher Education -

Institute of Commercial Management
Ghana
06.2002 - 2004

Microsoft Excel -

CPD Online
03.2012 -

A-Levels -

Achimota School
Ghana
1998 - 2001

Languages

English
Fluent

Timeline

Customer Service Consultant

Ivy Rose Services Limited
09.2020 - 06.2023

Customer Service Assistant

Claims Factor Solution
07.2013 - 03.2020

Microsoft Excel -

CPD Online
03.2012 -

Diploma of Higher Education -

Institute of Commercial Management
06.2002 - 2004

A-Levels -

Achimota School
1998 - 2001
Diana Opoku-Boateng